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I accidentally blocked a phone number from a client. I unblocked the number almost immediately. The problem arises that when they leave a VM it only shows up in the blocked caller area of VM. So is there a way to get those messages and future messages to appear as regular VM?
iPhone 7 Plus, iOS 11.1.1
Greetings, slainte87!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with a formerly blocked phone number leaving a voicemail and it still going to Blocked Messages and I am happy to help out! I recommend you check out this article with steps for How to force an app to close on your iPhone, iPad, or iPod touch and close the Phone app.
Once that is done, Restart your iPhone, iPad, or iPod touch then check to see if you are still noticing the issue when they leave a voicemail. Also, be sure you have removed all previous voicemails from the caller if there are any still in Blocked Messages.
Let me know the results and have a great day!
thanks for the reply. I have 6 voicemails for this caller still in the blocked folder. I need to save them for liability issues for at least 2 years. Is there a way I can move them back into the regular VM screen?
How do I get blocked vm back into my message folder.
