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Question: Speakers don't work on call

New problem on my iPhone 6+, iOS 10.3.3. During a call, if I switch to the speaker, I can't hear anything but call works fine in regular mode. Mute button is not on but when I try changing the volume, I get the "Audio on mute" symbol. I've tried: Rebooting the phone Turning off Bluetooth Any ideas? Thanks, Jasmine

iPhone 6 Plus, iOS 10.3.3

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Feb 28, 2018 11:56 AM in response to JasmineSusanne In response to JasmineSusanne

Hello JasmineSusanne,

Thank you for using Apple Support Communities. It's my understanding the speaker on your iPhone 6 Plus doesn't work during phone calls. You've done a great job trying to get this resolved so far! I recommend contacting Apple Support for further assistance with this issue.

Contact Apple Support

Cheers!

Feb 28, 2018 11:56 AM

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Question: Speakers don't work on call