Safari does not open homepage

Question

Level 1

13 points

Safari does not open homepage

I am using an iMAC Retina 5K running High Sierra 10.13.3. In the last week Safari hangs up when going to my homepage. I have cleared history, cookies, cache. checked performance of DNS proxies. So far, nothing has worked. I have set performances various ways. When I do this it works until I quit Safari and open it again. Example I have cross-site tracking on and off.Block pop-up windows on and off. Preload top hits on and off. I have disabled prefetching. it only works until I quit Safari. I have this on a MacBook Pro also. I really just need ideas and guidance on what to try next. Thanks for any suggestions.

I have ran EtreCheck and the report follows.

EtreCheck version: 4.0.4 (4A150)

Report generated: 2018-02-27 11:18:09

Download EtreCheck from https://etrecheck.com

Runtime: 1:49

Performance: Excellent

Problem: Other problem

Description:

Safari does not always load home page. Just occurred in the last week.

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Hardware Information:

iMac (Retina 5K, 27-inch, Late 2014)

iMac Model: iMac15,1

1 3.5 GHz Intel Core i5 (i5-4690) CPU: 4-core

16 RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

BANK 0/DIMM1

4 GB DDR3 1600 ok

BANK 1/DIMM1

4 GB DDR3 1600 ok

Video Information:

AMD Radeon R9 M290X - VRAM: 2 GB

iMac 5120 x 2880

Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 120.99 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.10 TB

disk0s3 - B*******X [Recovery] 134 MB

disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Core Storage Container] 981.08 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.10 TB

disk1s3 - Recovery HD [Recovery] 650 MB

disk1s4 - e****e (Journaled HFS+) 17.87 GB

disk3 - Western Digital My Passport 25E4 2.00 TB

External USB 5 Gbit/s

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - M*****************c (Journaled HFS+) 2.00 TB

Mounted Volumes:

disk1s4 - e****e 17.87 GB (8.15 GB free)

Journaled HFS+

Mount point: /Volumes/e****e

disk2 - Macintosh HD [Fusion Drive] 1.10 TB (790.87 GB free)

Journaled HFS+

Mount point: /

disk3s2 - M*****************c 2.00 TB (1.47 TB free)

Journaled HFS+

Mount point: /Volumes/M*****************c

Network:

Interface Bluetooth-Modem: Bluetooth

Interface en1: AirPort

802.11 a/b/g/n/ac

One IPv4 address

2 IPv6 addresses

Interface en4: Bluetooth PAN

Interface en0: Ethernet

Interface en5: iPod

Interface en7: iPad

Interface en6: iPhone

Interface bridge0: Thunderbolt Bridge

System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 1.55 (1 min ago) 1.75 (5 min ago) 1.70 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.paragon-software.NTFS.fsnotify.agent.plist

Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.NTFS.fsnotify .agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist

Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.daemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.paragon-software.facebook.agent.plist

Executable: /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852 256fe56609efa3.plist

Executable: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Details: Close match found in the whitelist - probably OK

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	181 Apple tasks
[Running]	101 Apple tasks

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	184 Apple tasks
[Running]	110 Apple tasks

Launch Agents:

[Loaded]	com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-24)
[Loaded]	com.paragon-software.facebook.agent.plist (? 95fb0bd4 - installed 2016-08-29)
[Running]	com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 - installed 2016-08-29)

Launch Daemons:

[Running]	com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 - installed 2016-08-29)
[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-24)
[Other]	com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2018-01-19)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)
[Other]	com.radiosilenceapp.nke.plist (Apple, Inc. - installed 2018-01-19)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10)
[Running]	com.hp.devicemonitor.plist (HP Inc. - installed 2017-08-29)
[Loaded]	com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3.plist (? 0 - installed 2013-05-14)

User Login Items:

Network Speed Monitor Application (Mac App Store

(/Applications/Network Speed Monitor.app)

LaunchAtLoginHelperApp SMLoginItem (Mac App Store - installed 2017-07-23)

(/Applications/Memory Purge.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app)

HP Device Monitor SMLoginItem (HP Inc. - installed 2017-10-25)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

1Password mini SMLoginItem (AgileBits Inc. - installed 2018-02-21)

(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)

screenfloatLoginHelper SMLoginItem (Mac App Store - installed 2016-10-23)

(/Applications/ScreenFloat.app/Contents/Library/LoginItems/screenfloatLoginHelpe r.app)

Internet Plug-ins:

DirectorShockwave: 11.6.1r629 (installed 2011-10-27)

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-17)

Google Earth Web Plug-in: 7.1 (installed 2016-08-19)

OfficeLiveBrowserPlugin: 12.2.7 (installed 2010-11-07)

AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 (installed 2013-09-28)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)

QuickTime Plugin: 7.7.3 (installed 2018-01-24)

iPhotoPhotocast: 7.0 (installed 2013-01-25)

Flash Player: 28.0.0.161 (installed 2018-02-06)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

AdobePDFViewer: 9.5.5 (installed 2013-05-14)

GarminGpsControl: 2.9.3.0 Release (installed 2013-01-25)

JavaAppletPlugin: 15.0.1 (installed 2016-12-10)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)

Google Earth Web Plug-in: 7.1 (installed 2013-10-07)

Safari Extensions:

1Password.safariextz - AgileBits - https://agilebits.com/onepassword (installed 2017-11-07)

3rd Party Preference Panes:

Akamai NetSession Preferences (installed 2016-09-02)

Déjà Vu (installed 2013-02-08)

Flash Player (installed 2018-02-01)

Paragon NTFS for Mac® (installed 2017-08-19)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 1.10 TB - Disk used: 305.34 GB

Destinations:

M*****************c [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 64

Oldest backup: 2017-08-19 15:16:47

Last backup: 2018-02-27 10:16:47

Top Processes by CPU:

Process (count)	Source	% of CPU
mdworker (27)	Apple	6
WindowServer	Apple	5
kernel_task	Apple	4
HP Device Monitor	HP Inc.	1
mds	Apple	0

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	1.13 GB
com.apple.WebKit.WebContent (2)	Apple	489 MB
mdworker (27)	Apple	416 MB
mds_stores	Apple	143 MB
Safari	Apple	112 MB

Top Processes by Network Use:

Process	Source	Input	Output
ocspd	Apple	8 MB	396 B
mDNSResponder	Apple	117 KB	82 KB
apsd	Apple	6 KB	6 KB
2BUA8C4S2C.com.agilebits.onepassword4-helper.app	AgileBits Inc.	6 KB	1 KB
mapspushd	Apple	4 KB	1 KB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
ocspd	Apple	11
WindowServer	Apple	2
HP Device Monitor	HP Inc.	1
hidd	Apple	0
Memory Purge	Mac App Store	0

Virtual Memory Information:

Available RAM	11.93 GB
Free RAM	9.04 GB
Used RAM	4.07 GB
Cached files	2.89 GB
Swap Used	0 B

Software Installs (past 30 days):

Name	Version	Install Date
RBdigital	1.16	2018-02-20
MacFamilyTree 8	8.3.1	2018-02-23
PDF Reader Pro Free	2.1.1	2018-02-23

Diagnostics Information (past 7 days):

2018-02-27 08:28:16 com.apple.WebKit.Plugin.64 Crash

2018-02-26 13:47:59 Microsoft Word.app CPU

2018-02-21 17:54:46 com.apple.WebKit.WebContent CPU

End of report

iMac, Mac OS X (10.7.3)

Posted on Feb 27, 2018 8:35 AM

Reply

Answer 1

Best reply

Chuck9988 Author

Level 1

13 points

Mar 1, 2018 10:22 AM in response to Chuck9988

Thank you everyone for your suggestions. I believe the problem is solved. I listed everything I had done and that had been suggested. Looking at the list I found one obvious item that I had missed and it explains why it was happening on my wife's MacBook pro also. We use a home wifi network and have had recent power problems. I ghad never reset the router. When I did Safari started loading theme page correctly. I am sorry to have bothered everyone but you were all useful. I now have list of things to reset when problems occur. Thank you.

Chuck

Reply

Answer 2

raina_b22

Community Specialist

Feb 28, 2018 6:28 AM in response to Chuck9988

Hey there, Chuck9988.

I see that Safari on your iMac isn't working as expected. It's not opening the page that you've set as your Homepage. Good job on the troubleshooting you've already performed and I'm happy to help.

If Safari doesn‘t load a page or webpage items are missing -- This article has other steps for you to use to get Safari working as expected again.

Let me know how that goes.

Take care!

Reply

Answer 3

Chuck9988 Author

Level 1

13 points

Feb 28, 2018 8:47 AM in response to raina_b22

Hey, thanks for the ideas but they did not solve the problem. The only extension I have is 1Password and I turned it off and it still occurred. No parental controls. No filters or AV software. I did remove all data from my selected homepage site but it still hung up. I also changed my homepage from AOL to Yahoo and then it happens on Yahoo but not on AOL. I have also noticed that each time I change something and quit Safari and then restart it works the first time and then becomes intermittent. Any other ideas? Thanks again.

Chuck

Reply

Answer 4

Feb 28, 2018 10:45 AM in response to Chuck9988

I have a Mac OS High Sierra version 10.13.3 MacPro desktop it happen to me once. Set your homepage.

You can set any webpage as your homepage, and have it shown when you open a new window or a new tab.

1. Choose Safari > Preferences, then click General.

2. In the Homepage field, enter a webpage address. To simply use the webpage you're currently viewing, click Set to

Current Page.

3. Choose when your homepage is shown.

*Open new windows with your homepage. Click the "New windows open with" pop -up menu, then choose Homepage.

*Open new tabs with your homepage: Click the "New tabs open with" pop-up menu, then choose Homepage. It works for my desktop computer.

You have a iMac and I have a desktop and it work for me not sure on iMac, but you can try.

Reply

Answer 5

Eau Rouge

Level 8

42,554 points

Feb 28, 2018 11:12 AM in response to Chuck9988

Sounds like your Safari preferences file has become corrupt.

In finder click on Go in the menubar, now click on Go To Folder, enter the text ~/Library/Preferences/com.apple.Safari.plist press Go, a new Finder window will open with the file highlighted, move it onto your Desktop. Restart the Mac, a new Safari preference file will be generated. Open Safari and go to its Preferences now input the settings you want particularly your Homepage details. close Safari and then reopen it to see if the settings have stuck. If you are happy then you can delete the original plist file.

Reply

Answer 6

Chuck9988 Author

Level 1

13 points

Mar 1, 2018 8:46 AM in response to Eau Rouge

Eau Rouge, I did try this and it worked for the first open. I set up my preferences in Safari and it loaded after applying them, closing and opening Safari. I then quit Safari, reopened it and it hung on the load. I am thinking I will start using Firefox since I cannot get Safari to work properly.

Chuck

Reply