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Question: Safari crashing

Safari and chrome crashing- no error message-it appears as it will open and it doesn’t

iMac, iOS 11, 10.11.2 El Capitan

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Question marked as Apple recommended
Answer:
Answer:

A Safe Mode boot deletes system caches that might help with your browsers.


To start up in safe mode:

  1. Start or restart your Mac, then immediately press and hold the Shift key. The white Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
  2. Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.


To leave safe mode, restart your Mac without pressing any keys during startup.



If that doesn't help, check the startup disk using OS X Recovery.


Startup your Mac while holding down the Command + R keys.


From there you should be able to access the built in utilities to verify and repair the disk if necessary using macOS Recovery.

Posted on

Question marked as Apple recommended

Feb 27, 2018 12:53 PM in response to diazv873 In response to diazv873

A Safe Mode boot deletes system caches that might help with your browsers.


To start up in safe mode:

  1. Start or restart your Mac, then immediately press and hold the Shift key. The white Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
  2. Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.


To leave safe mode, restart your Mac without pressing any keys during startup.



If that doesn't help, check the startup disk using OS X Recovery.


Startup your Mac while holding down the Command + R keys.


From there you should be able to access the built in utilities to verify and repair the disk if necessary using macOS Recovery.

Feb 27, 2018 12:53 PM

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Feb 28, 2018 10:20 AM in response to diazv873 In response to diazv873

If the above doesn't work, try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown. You can run the report for free at least once, but if you run it several times, at some point it will ask you to pay a license fee.

Etrecheck – System Information

Feb 28, 2018 10:20 AM

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Question: Safari crashing