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Question: Playing movies on iTunes

When I'm trying to play movies, it says "could not be used because the original file could not be found. Would you like to locate it?" When I click locate, I don't see anything.

MacBook Air

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iTunes arranges files in a hierarchical folder structure in the iTunes Media folder, unless you have changed preferences. You need to look through that structure to re-link the file it should actually play. If you cannot find it this is not normal but not unheard of and you will need to restore the file from your backup or re-download it from the iTunes Store if it is still available.


Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - https://support.apple.com/HT201272


Have you been doing any relocating of files on your computer?


What kind of movie file was this, rental?

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Feb 27, 2018 12:29 PM in response to Ktrules110 In response to Ktrules110

iTunes arranges files in a hierarchical folder structure in the iTunes Media folder, unless you have changed preferences. You need to look through that structure to re-link the file it should actually play. If you cannot find it this is not normal but not unheard of and you will need to restore the file from your backup or re-download it from the iTunes Store if it is still available.


Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - https://support.apple.com/HT201272


Have you been doing any relocating of files on your computer?


What kind of movie file was this, rental?

Feb 27, 2018 12:29 PM

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Question: Playing movies on iTunes