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Question: Documents and desktop files missing

I upgraded to macOS High Sierra, Version 10.13.3 about two weeks ago.

Storage: 345.55 available of 498.88.

Processor: 2.5GHz Intel Core i5

Memory: 4GB Memory MHz DDR3

This afternoon I opened my Macbook Pro to find my documents folder empty except for one folder titled Microsoft User Data (??). All other documents and folders contained there have disappeared. My desktop folder is also empty. I checked iCloud and can't find any of the missing documents there either.

I can only think of two things that may have caused this.

1. My icloud account kept asking me for a password for an old username. I signed out of icloud under the old username and signed back in with the new username and password. I did not notice any problems following this.

2. We had a major power failure last night. I was not using my Macbook at the time.

Any suggestions will be greatly appreciated. FYI, I need detailed instructions. All our products are Apple but my husband and I are not that tech savvy. Thanks.

Posted on


Feb 27, 2018 1:43 PM in response to obutigerfan In response to obutigerfan

It sounds like iCloud Drive Desktop & Documents was turned on.

Follow the directions to turn off iCloud Drive Desktop & Documents in this Support Topic:

Add your Desktop and Documents files to iCloud Drive - Apple Support

  1. From your Mac, go to Apple menu User uploaded file > System Preferences > iCloud.
  2. Next to iCloud Drive, click Options.
  3. Deselect Desktop & Documents Folders.
  4. Click Done.

Feb 27, 2018 1:43 PM

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Question: Documents and desktop files missing