Since upgrading to High Sierra, lost scanner connection.

Question

Level 1

9 points

Since upgrading to High Sierra, lost scanner connection.

Upgraded an iMac to High Sierra. CanoScan 8800 was working fine before upgrade. Tried to reinstall Scanner but it does not show up in Add a Printer/Scanner window in System Preferences. Canon states that no software is available to download for High Sierra, it's included in OSX. A different CanoScan 9000 works fine on second iMac with High Sierra. (Did the usual unplugging/plugging scanner, power off on, rebooting iMac etc.) Next steps anyone?

iMac, macOS High Sierra (10.13.3)

Posted on Feb 27, 2018 2:53 PM

Reply

Answer 1

rkaufmann87

Level 10

140,370 points

Feb 27, 2018 4:30 PM in response to astacy

Have you attempted to use Image Capture, it's pre-installed on your system. You will find it in Applications - Utilities - Image Capture if it's not on your Dock. If you aren't familiar with IC then please look over Mac Basics: Using a scanner - Apple Support

Reply

Answer 2

rkaufmann87

Level 10

140,370 points

Feb 27, 2018 4:39 PM in response to astacy

The scanner may be just old, if that is the case then you will need to use VueScan. Please refer to see if your scanner is supported. They have a free trial and if it works then you just purchase the app. The link is:

VueScan Scanner Software for Windows, Mac OS X and Linux

BTW, this happens with all older scanners the manufacturers simply drop support on them.

Reply

Answer 3

astacy Author

Level 1

9 points

Feb 27, 2018 4:34 PM in response to rkaufmann87

yes I have thank you. The scanner is not recognized at all since the upgrade. Doesn't even appear in any of the lists, like Preview or Image Capture or System Preferences.

Reply

Since upgrading to High Sierra, lost scanner connection.

Similar questions