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Question:

Question: I'm trying to turn on my fingerprint scanner. But when i go to under Settings > General > Passcode "fingerprint" is grayed out and im unable to add it.

Finger print gray out when trying to Enable it

iPhone 5s, iOS 11.1.1

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Question marked as Apple recommended
Answer:
Answer:

Have you ever had the display and/or home button replaced?

If not, or if it was replaced by Apple, then make an appointment at the genius bar of your local Apple Store.


If it was replaced by a 3rd party, Apple won't touch that phone and Touch ID will not work.

Posted on

Question marked as Apple recommended

Feb 27, 2018 2:06 PM in response to balascozagh In response to balascozagh

Have you ever had the display and/or home button replaced?

If not, or if it was replaced by Apple, then make an appointment at the genius bar of your local Apple Store.


If it was replaced by a 3rd party, Apple won't touch that phone and Touch ID will not work.

Feb 27, 2018 2:06 PM

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User profile for user: balascozagh

Question: I'm trying to turn on my fingerprint scanner. But when i go to under Settings > General > Passcode "fingerprint" is grayed out and im unable to add it.