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Question: My Apple Watch is awesome It has held a charge consistently all day. Today it dies mid afternoon. No changes on my activity. I got it last August.

My Apple Watch will not hold a charge I got it last August. I update it always.

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Question marked as Apple recommended
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Answer:

Hi


Battery life varies depending on use and other factors. Examples are detailed here:


Apple Watch - Battery - Apple


Apple's tips for maximising battery life and battery lifespan on Apple Watch are detailed here:

Batteries - Maximizing Performance - Apple


If your Apple Watch is experiencing significantly shorter battery life than Apple's examples suggest that you should expect, then it may require service.


Before contacting Apple, it may help to follow these steps, which have previously resolved battery life issues for other users, including after software updates, when usage has not otherwise changed (check after each):


If you have not yet done so, then update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


Install any available updates for apps on your iPhone.


Restart both your iPhone and your Apple Watch, turning both off together and then restarting your iPhone first:


If you have ever (not necessarily recently) previously used the Workout app and/or any third-party fitness, sleep or heart rate tracking apps on your watch, then check on your Apple Watch to see whether there is an active or paused session within any of them.

  • If there is, then end that session from within the app on your watch (not your iPhone).
  • If in doubt, then remove any such third-party apps from your Apple Watch, at least temporarily.


Unpair and re-pair your Apple Watch:


Some users have previously experienced battery life issues in connection with using corporate profiles and/or Exchange Calendars. If you are using an Exchange Calendar, one or more of these steps may help:

  • Archive your Exchange Calendar for all items before today.
  • Remove / delete all old inbox messages relating to calendar invites (accept and decline notifications).
  • Create a rule in your Outlook Mail account that moves all future accept and decline replies, immediately upon receipt, into a separate mail folder that does not sync with your iPhone and Apple Watch.
  • Check your Exchange Calendar for errors.


Test by changing notification settings and/or by removing watch face complications and third-party apps:


Having tried the previous steps, if you remain concerned that battery life is shorter than it should be, then I suggest contacting Apple Support (remote diagnostics and/or mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider for assistance:


Posted on

Feb 27, 2018 3:04 PM in response to debbie177 In response to debbie177

Try restarting your Apple Watch: How to restart your Apple Watch - Apple Support

If that doesn't work, try re-pairing it with your iPhone: Unpair your Apple Watch and iPhone - Apple Support

As a last resort, visit the Genius Bar: Genius Bar Reservation and Apple Support Options - Apple

Feb 27, 2018 3:04 PM

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Question marked as Apple recommended

Feb 27, 2018 5:39 PM in response to debbie177 In response to debbie177

Hi


Battery life varies depending on use and other factors. Examples are detailed here:


Apple Watch - Battery - Apple


Apple's tips for maximising battery life and battery lifespan on Apple Watch are detailed here:

Batteries - Maximizing Performance - Apple


If your Apple Watch is experiencing significantly shorter battery life than Apple's examples suggest that you should expect, then it may require service.


Before contacting Apple, it may help to follow these steps, which have previously resolved battery life issues for other users, including after software updates, when usage has not otherwise changed (check after each):


If you have not yet done so, then update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


Install any available updates for apps on your iPhone.


Restart both your iPhone and your Apple Watch, turning both off together and then restarting your iPhone first:


If you have ever (not necessarily recently) previously used the Workout app and/or any third-party fitness, sleep or heart rate tracking apps on your watch, then check on your Apple Watch to see whether there is an active or paused session within any of them.

  • If there is, then end that session from within the app on your watch (not your iPhone).
  • If in doubt, then remove any such third-party apps from your Apple Watch, at least temporarily.


Unpair and re-pair your Apple Watch:


Some users have previously experienced battery life issues in connection with using corporate profiles and/or Exchange Calendars. If you are using an Exchange Calendar, one or more of these steps may help:

  • Archive your Exchange Calendar for all items before today.
  • Remove / delete all old inbox messages relating to calendar invites (accept and decline notifications).
  • Create a rule in your Outlook Mail account that moves all future accept and decline replies, immediately upon receipt, into a separate mail folder that does not sync with your iPhone and Apple Watch.
  • Check your Exchange Calendar for errors.


Test by changing notification settings and/or by removing watch face complications and third-party apps:


Having tried the previous steps, if you remain concerned that battery life is shorter than it should be, then I suggest contacting Apple Support (remote diagnostics and/or mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider for assistance:


Feb 27, 2018 5:39 PM

Reply Helpful
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Question: My Apple Watch is awesome It has held a charge consistently all day. Today it dies mid afternoon. No changes on my activity. I got it last August.