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Question: Protected file missing

I had an Excel file that I routinely used and had protected it. Access was always done through the search feature so not sure exactly where it was kept. But since updating to High Sierra I can no longer find it! While trying to locate the file I came across some that have a red circle with a minus sign in the middle and when trying to open it am given this message: The folder “Documents” can’t be opened because you don’t have permission to see its contents.

This is MY computer and no one else has access to it so why am I getting this message and how do I regain access!

MacBook Air, macOS High Sierra (10.13.3)

Posted on


Mar 1, 2018 5:38 PM in response to Ensmitch In response to Ensmitch

Hello Ensmitch,

Thank you for using Apple Support Communities!

I understand from your post that you are not able to access some files which you previously had access to. The following article has steps which may help resolve this type of issue:

Resolve issues caused by changing the permissions of items in your home folder - Apple Support

Best Regards.

Mar 1, 2018 5:38 PM

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Question: Protected file missing