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How do you access into an incorrect Apple ID

My mom created a new Apple ID but misspelled the email, we can’t get emails to reset the password or complete the information. I currently use the phone now and wish to use my own Apple ID but I can’t log out of it, any possible solutions?

iPhone 6 Plus

Posted on Feb 27, 2018 6:08 PM

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1 reply

Feb 28, 2018 7:30 AM in response to Ofaithjaymie

Have your Mom take the device, the original purchase receipt, and a photo ID to the nearest Apple Store.


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or contact Apple ID Support. They will need to see the receipt also.


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Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


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How do you access into an incorrect Apple ID

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