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Question: iPhone disabled, plug into itunes... Still knows the password...

A friend of mine powered off her iPhone 7 and when it turned back on, it said " iPhone is disabled, plug into iTunes". So she still knows her password. She hasn't plugged it into iTunes yet, but I am wanting to know, will she have to reset her iPhone? Or will she be able to log back into it once it is connected to iTunes?

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She will have to reset the phone, and she can then either restore to a backup or set it up as new.


Disabled device : If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Feb 28, 2018 12:04 AM in response to Strange Ranger In response to Strange Ranger

She will have to reset the phone, and she can then either restore to a backup or set it up as new.


Disabled device : If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Feb 28, 2018 12:04 AM

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Question: iPhone disabled, plug into itunes... Still knows the password...