Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: I backed up the iPhone several days ago phone got hacked it’s now tell me there is no back up and then I lost everything

Backed up on iCloud several days ago

Then my iPhone 7 Plus was hacked, I forgot iCloud password had to wait 24 hrs, now iCloud is saying I have no vackups

Posted on

Reply

Feb 28, 2018 4:50 AM in response to deggie In response to deggie

My own fault for looking it to watch **** on the phone and by hearts are they froze my phone this company pretended they were Apple told me to go buy iTunes cards or 50 or hundred dollars and then call them back and try to get me to do it immediately I didn’t buy it and try to reset the phone forgot my password had to wait for 24 hours of recovery mean well the day before that happened I backed up my phone bottom line is is telling me that I don’t have an iCloud back up when I know I backed it up and now I don’t have any technical support without paying for it

Feb 28, 2018 4:50 AM

Reply Helpful

Feb 28, 2018 4:56 AM in response to deggie In response to deggie

I did not give the company any information they froze my phone I had to try and reset my phone because I didn’t believe that they were Apple I also forgot my Apple ID password therefore had to go to the Apple Store do the recovery process with them because I was unable to do it on my own weight the 24 hours phones back on cleared however it’s tell me I don’t have an iCloud back up and I know for a fact that I backed it up three days ago.

Feb 28, 2018 4:56 AM

Reply Helpful

Feb 28, 2018 5:00 AM in response to Martin042514 In response to Martin042514

There is no way they could have frozen your iPhone unless you gave them your password. Did you restart your iPhone or did you connect it to your computer and restore it in iTunes?


If you are not in your iPhone (or iCloud) in the Apple ID that was used to do the backup then you will not be able to see the previous backup.

Feb 28, 2018 5:00 AM

Reply Helpful
User profile for user: Martin042514

Question: I backed up the iPhone several days ago phone got hacked it’s now tell me there is no back up and then I lost everything