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Question: unable to move message

I am trying to move mail to trash and I get the message Unable to move message, I have IPhone 7 IOS11.2.5.

iPhone 7, iOS 11.2.5

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Hi dianefromelkton,

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like you are trying to move some emails to the Trash on your iOS device, but it is not moving and giving you an error message. It could be an issue with the account on the iPhone itself. One thing you could do is restart the iPhone and then try to move them to Trash again. Another thing you could do is to disable the account in the iPhone Settings and restart, then re-enable the account and try to move them again.

Restart your iPhone, iPad, or iPod touch


If you go to Settings > Accounts & Passwords > select the Mail account > disable Mail. Restart and re-enable Mail.

Cheers.

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Question marked as Solved

Mar 1, 2018 12:05 PM in response to dianefromelkton In response to dianefromelkton

Hi dianefromelkton,

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like you are trying to move some emails to the Trash on your iOS device, but it is not moving and giving you an error message. It could be an issue with the account on the iPhone itself. One thing you could do is restart the iPhone and then try to move them to Trash again. Another thing you could do is to disable the account in the iPhone Settings and restart, then re-enable the account and try to move them again.

Restart your iPhone, iPad, or iPod touch


If you go to Settings > Accounts & Passwords > select the Mail account > disable Mail. Restart and re-enable Mail.

Cheers.

Mar 1, 2018 12:05 PM

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Question: unable to move message