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How iTunes Store purchases are billed

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Question: why am i billed monthly 9.99

what am i billed for

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You do not say where you see this purchase. If it is an e-mail are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?


Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075


Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/


Forward attempts to: reportphishing@apple.com


If you think the charge is real:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe. Deleting an app does not cancel the subscription if it has one.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize..."


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

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Feb 28, 2018 8:47 AM in response to glynnel In response to glynnel

You do not say where you see this purchase. If it is an e-mail are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?


Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075


Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/


Forward attempts to: reportphishing@apple.com


If you think the charge is real:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe. Deleting an app does not cancel the subscription if it has one.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize..."


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Feb 28, 2018 8:47 AM

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Feb 28, 2018 12:30 PM in response to glynnel In response to glynnel

Just a guess, but did you start the "free" trial of Apple Music and not cancel it within 3 months?


If so, it automatically converted to a paid subscription.


You can tell for sure (and cancel it) per this guide:

View, change, or cancel your subscriptions - Apple Support

Feb 28, 2018 12:30 PM

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Question: why am i billed monthly 9.99