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Question: Payment method declined

Hello guys.

I've finished my 3 months apple music free trial and now I'm trying to subscribe to a new paid membership, but I'm getting the "Your payment method was declined." error. I've used the same debit card these days to buy a song and it worked. I got the song and apple got the money from that card. What should I do?

Also, it's funny that my free membership has finished on 21 february, but still I can listen to music that I don't have on played/bought.

iPhone 6s, iOS 10.3.3

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Answer:
Answer:

- Are you using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

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Question marked as Apple recommended

Feb 28, 2018 8:59 AM in response to MihaiAdrian In response to MihaiAdrian

- Are you using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

Feb 28, 2018 8:59 AM

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Feb 28, 2018 9:12 AM in response to Limnos In response to Limnos

I've said that I've already used the same card to buy a song and the transaction wasn't declined! I got the song and apple the money from that debit card account.

Also, I've tried deleting and re-entering the billing information many times and the address. It's all good.

Feb 28, 2018 9:12 AM

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User profile for user: MihaiAdrian

Question: Payment method declined