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Question: Why is my media volume not working on my IPhone 7+?

Whenever my phone is muted, audio to any of the videos I play on my phone just isn’t there, no matter how much I turn up the volume, it doesn’t come back until the phone isn’t on mute anymore. I want to watch videos on my phone while my phone is muted so I can hear what they’re saying instead of hearing my ringtone, which makes me have to rewind every time I get a text.

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User profile for user: Virusap01

Question: Why is my media volume not working on my IPhone 7+?