Trouble with Windowserver and Google Chrome/Discord
I'm having a recent issue with performance, it started yesterday and I'm not sure why it's happening. I am currently running Mac OSX High Sierra 10.13.3 on a Mid-2011 21.5-inch iMac, 2.7 GHz Intel Core i5, on which I have had no hardware issues apart from a PSU failure last year.
I am experiencing lag with certain programs - Google Chrome and Discord especially. In Chrome, visual effects on most pages are sluggish, and videos are choppy. In Discord, everything lags badly. I have noticed that while I'm actively using these programs, the Windowserver process goes bonkers, jumping from around 5% CPU to anywhere between 60-90% that I can see (because Activity Monitor starts to get sluggish so it might be even higher). As a result, anything else I try to do lags until I stop actively using the programs - i.e. if I try to type in a different program while watching a video on Chrome, the program hangs until I stop the video, and then operates as normal afterwards.
Restarting these programs does nothing to alleviate the problem. Restarting the computer worked temporarily, but the problem recurred after a few hours. An Etrecheck report revealed no major issues.
The problem did not occur until yesterday. I had run all these programs on High Sierra 10.13.3 with no appreciable issues (aside from a known bug with hardware acceleration and Chrome that was resolved). Yesterday I experienced a brief power failure which caused my computer to restart unexpectedly, and that was when the problem began to occur. I did restart the computer but the issue returned a few hours later. I appreciate any insight that anyone can offer on this matter.
Etrecheck report, in case anyone wants to see it:
EtreCheck version: 4.0.4 (4A150)
Report generated: 2018-02-28 13:23:21
Download EtreCheck from https://etrecheck.com
Runtime: 4:12
Performance: Good
Problem: Beachballing
Description:
High Windowserver CPU when using Discord and Google Chrome after ~12 hrs uptime, limited to while the programs are being actively used (not merely open). Causes considerable lag in both programs while in use and prevents other programs from being used at the same time (causes them to hang until all active elements of the offending programs are stopped, e.g. YouTube videos).
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
Hardware Information:
iMac (21.5-inch, Mid 2011)
iMac Model: iMac12,1
1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
24 RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 ok
BANK 1/DIMM0
8 GB DDR3 1333 ok
BANK 0/DIMM1
4 GB DDR3 1333 ok
BANK 1/DIMM1
4 GB DDR3 1333 ok
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
Drives:
disk0 - ST31000528AS 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD [Recovery] 650 MB
disk1 - Western Digital My Passport 0748 1.00 TB
External USB 480 Mbit/s
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 - V**********p (Case-sensitive Journaled HFS+) 999.83 GB
disk2 - Seagate Backup+ Desk 3.00 TB
External USB 480 Mbit/s
disk2s1 - EFI [EFI] 315 MB
disk2s2 - T*****0 (Case-sensitive Journaled HFS+) 3.00 TB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (320.37 GB free)
Journaled HFS+
Mount point: /
disk1s2 - V**********p 999.83 GB (196.08 GB free)
Case-sensitive Journaled HFS+
Mount point: /Volumes/V**********p
disk2s2 - T*****0 3.00 TB (1.10 TB free)
Case-sensitive Journaled HFS+
Mount point: /Volumes/T*****0
Network:
Interface modem: Internal Modem
Interface Bluetooth-Modem: Bluetooth
Interface en1: AirPort
802.11 a/b/g/n
One IPv4 address
2 IPv6 addresses
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
Interface fw0: FireWire
Interface en0: Ethernet
Interface en4: iPhone
System Software:
macOS High Sierra 10.13.3 (17D47)
Time since boot: About 12 hours
System Load: 2.17 (1 min ago) 2.24 (5 min ago) 2.86 (15 min ago)
Security:
System | Status |
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist
Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.bearisdriving.BGM.XPCHelper.plist
Executable: /usr/local/libexec/BGMXPCHelper.xpc/Contents/MacOS/BGMXPCHelper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Library/Application Support/Roxio
[Not Loaded] TDIXController.kext (1.7)
/Library/Application Support/Symantec/Protector
[Not Loaded] SymProtector_Panther.kext (1.0)
[Not Loaded] SymProtector_TigerPlus.kext (1.0)
/Library/Application Support/VirtualBox
[Not Loaded] VBoxDrv.kext (4.3.26)
[Not Loaded] VBoxNetAdp.kext (4.3.26)
[Not Loaded] VBoxNetFlt.kext (4.3.26)
[Not Loaded] VBoxUSB.kext (4.3.26)
/System/Library/Extensions
[Not Loaded] MicrosoftMouse.kext (8.0.1)
/System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns
[Not Loaded] MicrosoftMouseBluetooth.kext (8.0.1)
[Not Loaded] MicrosoftMouseUSB.kext (8.0.1)
System Launch Agents:
[Not Loaded] | 9 Apple tasks |
[Loaded] | 165 Apple tasks |
[Running] | 116 Apple tasks |
System Launch Daemons:
[Not Loaded] | 36 Apple tasks |
[Loaded] | 179 Apple tasks |
[Running] | 116 Apple tasks |
[Other] | One Apple task |
Launch Agents:
[Loaded] | com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19) |
[Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2012-02-28) |
[Loaded] | org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2014-08-11) |
[Running] | com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-06-06) |
[Loaded] | com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07) |
[Running] | com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-06-05) |
[Running] | com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2017-07-19) |
Launch Daemons:
[Not Loaded] | org.virtualbox.startup.plist (? 700b9385 - installed 2015-03-26) |
[Loaded] | com.adobe.SwitchBoard.plist (? 68cad67 - installed 2012-02-28) |
[Loaded] | com.adobe.fpsaud.plist (? 2afb3af7 - installed 2017-02-28) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
[Loaded] | org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2014-08-11) |
[Running] | com.bearisdriving.BGM.XPCHelper.plist (? e8153171 - installed 2017-11-26) |
[Running] | com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-10-12) |
[Loaded] | com.linksys.connect.helper.plist (Linksys LLC - installed 2018-01-16) |
User Launch Agents:
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) |
[Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
[Running] | com.hp.devicemonitor.plist (HP Inc. - installed 2017-08-29) |
[Not Loaded] | org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2015-03-16) |
[Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-02) |
[Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2011-03-29) |
User Login Items:
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
BOINCManager Application (Charlie Fenton
(/Applications/BOINCManager.app)
Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2017-10-16)
(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
Internet Plug-ins:
FlashPlayer-10.6: 25.0.0.127 (installed 2017-03-17)
Flash Player: 25.0.0.127 (installed 2017-03-17)
AdobePDFViewer: 10.0.0 (installed 2012-02-28)
QuickTime Plugin: 7.7.3 (installed 2018-01-19)
JavaAppletPlugin: 15.0.1 (installed 2013-09-05)
SharePointBrowserPlugin: 14.1.4 (installed 2012-01-13)
Safari Extensions:
Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2017-02-14) |
3rd Party Preference Panes:
Flash Player (installed 2017-02-28)
Microsoft Mouse (installed 2012-09-29)
Perian (installed 2011-07-23)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB - Disk used: 678.97 GB
Destinations:
S***********************e [Local] (Last used)
Total size: 3.00 TB
Total number of backups: 82
Oldest backup: 2017-01-06 20:27:09
Last backup: 2018-02-28 12:27:57
Top Processes by CPU:
Process (count) | Source | % of CPU |
system_profiler (2) | Apple | 54 |
trustd (4) | Apple | 13 |
WindowServer | Apple | 9 |
Activity Monitor | Apple | 5 |
coreaudiod | Apple | 3 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
Google Chrome Helper (30) | Google, Inc. | 4.75 GB |
Nisus Writer Express | Nisus Software, Inc. | 1.69 GB |
kernel_task | Apple | 1.60 GB |
WindowServer | Apple | 1.08 GB |
Discord Helper (4) | Hammer & Chisel Inc. | 765 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
utox | 33 MB | 48 MB | |
Apple | 1 MB | 492 KB | |
Skype | Skype Communications S.a.r.l | 492 KB | 638 KB |
Dropbox | Dropbox, Inc. | 530 KB | 538 KB |
mDNSResponder | Apple | 607 KB | 89 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
utox | 6 | |
coreaudiod | Apple | 5 |
WindowServer | Apple | 4 |
Google Chrome Helper (30) | Google, Inc. | 3 |
Activity Monitor | Apple | 3 |
Virtual Memory Information:
Available RAM | 6.75 GB |
Free RAM | 28 MB |
Used RAM | 17.25 GB |
Cached files | 6.72 GB |
Swap Used | 0 B |
Diagnostics Information (past 7 days):
2018-02-28 01:00:34 Nisus Writer Express 3.2.app CPU
2018-02-28 00:47:09 Last Shutdown Cause: 0 - Power loss
2018-02-28 00:04:08 WindowServer CPU
2018-02-27 18:47:10 Firefox 41.app CPU
2018-02-25 01:34:14 QuickLookUIService Crash
dyld3: launch startedSandbox registration internal error: Incoming message euid:0 does not match secinitd uid:501. |
End of report
iMac, macOS High Sierra (10.13.3)