Final Cut Pro update problem High Sierra

Question

Level 1

8 points

Final Cut Pro update problem High Sierra

hi

i bought a macbook pro with a pre-installed FCP. Since i update my OS to High Sierra it's doesn't work anymore.
I can delete FCP and re-install it from app store but when i go to the app store i can't find it on the purchase menu. So if i delete it i won't be able to re-install it.

How can i update my FCP for OS High Sierra ?

only solution for now is to downgrade to OS Sierra but i prefer not.

Thanks

MacBook Pro with Retina display, macOS High Sierra (10.13.3)

Posted on Feb 28, 2018 11:08 AM

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Answer 1

kovparis Author

Level 1

8 points

Mar 1, 2018 7:21 AM in response to Tom Wolsky

yes. I bought it in a store not online and since i got it i use the same Apple ID. created i think when i got my first iphone. The thing is when i go to the "purchase" menu on the app store i can see other app who come with the laptop like keynote, pages etc. But no FCP. I need to contact the apple store or apple if i prove that i am the owner / buyer of the laptop they can help me with that ? i don't know

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Answer 2

Tom Wolsky

Level 10

150,974 points

Feb 28, 2018 11:40 AM in response to kovparis

Are you signed into the App Store with the Apple ID used to purchase the computer and the Apple ID you initialized the computer with when you first started it up.

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