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Question: Cannot get into or receive emails on my iMac

I have an iMac desktop computer. I have a Google gmail account. I have not been receiving any emails to my computer since Feb 15, 2018. I am able to receive on my Samsung phone. I tried going into "Preferences", "Accounts" and all I receive is a colored circle that keeps spinning. I cannot open the "Accounts" tab, I cannot open my email at all now either.

What tips does anybody have for me? Thank you.


iMac, OS X El Capitan (10.11.6)

Posted on


Mar 1, 2018 9:55 AM in response to CoveyTrl In response to CoveyTrl

Do a backup, preferably 2 on 2 separate drives.

Quit Mail.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/ Move the folder to your desktop. You must move the entire folder, not just the contents.

Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.

If that doesn’t solve it repeat the above using Containers/

Information learned from Linc Davis. Thanks to leonie for some information contained in this.

Mail crashing

Crashes/quits unexpectedly

Mar 1, 2018 9:55 AM

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Mar 1, 2018 3:54 PM in response to Eric Root In response to Eric Root

Thank you sooooo much for your help with my email on my iMac. Your first suggestion did not solve the problem BUT the second suggestion: containers/

solved my problem. After restarting my computer, a flood of emails came into my email box.

Thank you again!☺


Mar 1, 2018 3:54 PM

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User profile for user: CoveyTrl

Question: Cannot get into or receive emails on my iMac