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Question: Apple watch February challenge

My February challenge was to average more than 50 minutes of exercise per day. I averaged over 68 minutes per day, the challenge was visible up until the last day of February, now it has completely disappeared and hasn't been awarded to me.! This morning I see I have a "March challenge" but I'm reluctant to even consider it if it's a bogus target. Please tell me why I haven't been awarded the challenge I completed.

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Feb 28, 2018 7:38 PM in response to glennfrombardia In response to glennfrombardia

i have the same problem (but my challenge was for calories). dropped previously earned calories then stopped counting new ones. details and screenshots here:


Re: Apple Watch Monthly Challenge Exercise minutes (February Challenge)

Feb 28, 2018 7:38 PM

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Mar 1, 2018 6:14 AM in response to glennfrombardia In response to glennfrombardia

Hi


If you have met the requirements for an Activity Challenge, but the achievement has not yet been awarded, then Apple advises that you should allow nine days for it to be awarded:


Earn Activity achievements using your Apple Watch - Apple Support


The following steps may also help:


If you have not yet done so, then update your iPhone and Apple Watch (not iwatch) to the latest software, starting with your iPhone:


Check your personal information:

  • On your iPhone, in the Watch app, go to: My Watch (tab) > Health.
  • Check all settings, including selecting Yes or No for Wheelchair use rather than Not Set.


Close certain apps and then restart (normally) both your iPhone and your Apple Watch:


If the issue persists, then it may help to unpair and re-pair your Apple Watch:

  • You may prefer to wait until after the nine days have passed before trying this if the award has still not been credited by then.
  • The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
  • Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
  • If the issue persists, consider instead unpairing and setting it up as a new watch.
  • Unpair your Apple Watch and iPhone - Apple Support
  • Set up your Apple Watch - Apple Support


If the issue then persists after waiting for nine days, then I suggest that you contact Apple Support for assistance:


(Note that you are not talking to Apple here - this is a user-based technical support community).

Mar 1, 2018 6:14 AM

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Question: Apple watch February challenge