Monthly Challenges not working

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Level 1

12 points

Monthly Challenges not working

I have written mails for months now, with no reply from Apple.

My Monthly challenges in the watch app do not work. It is the 1st of March and according to the app I have achieved to close all rings five times already - impossible. Also, even if I complete the challenge, it is not awarded after. Watch and iPhone are up to date and restarting them did not halp either. Please do not tell me to contact apple support because there is none in Namibia.

May I now kindly ask that you, apple support, assist me on this forum since there is no other way of getting in contact with you guys?

iPad Air Wi-Fi + Cellular, iOS 11.2.1

Posted on Feb 28, 2018 9:13 PM

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Answer 1

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Jonathan UK

Level 10

163,775 points

Mar 1, 2018 4:18 AM in response to Cpt.Flatspot

Hi

You are not talking to Apple here - this is a user-based technical support community.

The following steps may help (check after each):

If you have not yet done so, then update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:

You say that your devices are up to date, but the information in your question suggests otherwise (iOS 11.2.1 is not the latest version).
Update your iPhone, iPad, or iPod touch - Apple Support
Update your Apple Watch - Apple Support

Close certain apps and then restart (normally) both your iPhone and your Apple Watch again:

If an app unexpectedly quits, stops responding, or won’t open - Apple Support
- Close the Watch app, Activity app and Health app and any third-party fitness, sleep or heart rate tracking apps (if open) on your iPhone.
- Close the Activity app, Workout app, Hear Rate app and any third-party fitness, sleep or heart rate tracking apps on your Apple Watch.
Turn both devices off together, then restart your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

If the issue persists, then I suggest that you contact Apple Support for assistance. If no other support options are available to you in Namibia, then I suggest using Twitter:

Apple Support (@AppleSupport) | Twitter

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Monthly Challenges not working

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