About purchasing
i purchase an ringtone but its doesnt show up anymore??
User profile for user:
MoonJ.
User level:
Community Specialist
Hello pabs171,
Thank you for using Apple Support Communities. It's my understanding that a purchased ringtone no longer appears on your device. I'm happy to help. If you're using iOS 11, I recommend trying to possible to redownload the tone. Please review the steps and link below:
If the issue persists and the ringtone was downloaded from the iTunes Store, use the steps in the following link to check the purchase and report a problem if necessary.
Get help with an item purchased from the App Store, iTunes Store, or iBooks Store
Have a wonderful day!
Thank you for using Apple Support Communities. It's my understanding that a purchased ringtone no longer appears on your device. I'm happy to help. If you're using iOS 11, I recommend trying to possible to redownload the tone. Please review the steps and link below:
Use tones and ringtones on your iPhone, iPad, or iPod touchRedownload previously purchased tones
With iOS 11, you can redownload purchased tones that you bought using your Apple ID.
Go to Settings > Sounds & Haptics, then tap on any sound. At the top of the page, tap Download All Purchased Tones to check for any previously purchased tones not currently downloaded to your device. You might not see this option if you've already redownloaded your purchased tones or if you haven't purchased any tones.
You might not be able to redownload some previously purchased tones.
If the issue persists and the ringtone was downloaded from the iTunes Store, use the steps in the following link to check the purchase and report a problem if necessary.
Get help with an item purchased from the App Store, iTunes Store, or iBooks Store
Have a wonderful day!