iMac Running Painfully Slow
Hi all,
I hope our community can give me guidance. My machine has been running painfully slow for some time. I recognise that beach-balling appears to be the main culprit and from reading previous posts run EtreCheck on my computer.
These are the results:
EtreCheck version: 4.0.4 (4A150)
Report generated: 2018-03-01 16:29:51
Download EtreCheck from https://etrecheck.com
Runtime: 64:31
Performance: Poor
Problem: Computer is too slow
Major Issues:
Anything that appears on this list needs immediate attention.
Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
Hardware Information:
iMac (27-inch, Late 2013)
iMac Model: iMac14,2
1 3.4 GHz Intel Core i5 (i5-4670) CPU: 4-core
8 RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 ok
BANK 1/DIMM0
4 GB DDR3 1600 ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Video Information:
NVIDIA GeForce GTX 775M - VRAM: 2 GB
iMac 2560 x 1440
Thunderbolt Display 2560 x 1440
Drives:
disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk1 - My Book 1144 4.00 TB
External USB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (264.51 GB free)
Journaled HFS+
Mount point: /
disk1s2 - M************o 4.00 TB (2.95 TB free)
Journaled HFS+
Mount point: /Volumes/M************o
Network:
Interface Bluetooth-Modem: Bluetooth DUN
Interface en0: Ethernet
Interface en5: Display Ethernet
Interface fw0: Display FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 143.03 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: Less than an hour
System Load: 1.73 (1 min ago) 1.59 (5 min ago) 1.20 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.kaspersky.kav.gui.plist
Executable: /Library/Application Support/Kaspersky Lab/KAV/Applications/Kaspersky Anti-Virus Agent.app/Contents/MacOS/kav_agent -autolaunch 1
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist
Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Library/Extensions
[Loaded] kimul.kext (46)
[Loaded] klif.kext (3.5.2a8)
[Loaded] mark.kext (1.0.6 - SDK 10.9)
[Loaded] klnke.kext (2.1.0)
/System/Library/Extensions
[Not Loaded] WD1394_64_109HPDriver.kext (1.0.1 - SDK 10.9)
[Loaded] WDUSB_64_109HPDriver.kext (1.0.1 - SDK 10.9)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 176 Apple tasks |
| [Running] | 106 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 183 Apple tasks |
| [Running] | 113 Apple tasks |
Launch Agents:
| [Running] | com.orbicule.UCAgent.plist (? 88d3fc34 - installed 2015-11-12) |
| [Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2016-10-05) |
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-25) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-02-25) |
| [Other] | com.trusteer.rapport.rapportd.plist (? 3c23cb0a - installed 2016-10-11) |
| [Running] | com.kaspersky.kav.gui.plist (? 6b215336 - installed 2018-03-01) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? 755ca520 - installed 2017-09-06) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Running] | com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2016-10-11) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-25) |
| [Loaded] | com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-05) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-03-26) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-09-06) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Running] | com.orbicule.uc.plist (? 30386605 - installed 2015-11-12) |
| [Running] | com.kaspersky.kav.plist (Kaspersky Lab UK Limited - installed 2018-03-01) |
| [Loaded] | jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2015-11-25) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-11-16) |
User Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) |
| [Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-06-28) |
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-02-25) |
User Login Items:
AdobeResourceSynchronizer Application (Adobe Systems, Inc.
(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
RescueTime Application (RescueTime, Inc
(/Applications/RescueTime.app)
Dropbox Application
(/Applications/Dropbox.app)
iTunesHelper Application (installed 2018-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (installed 2016-10-05)
FlashPlayer-10.6: 21.0.0.213 (installed 2016-04-08)
QuickTime Plugin: 7.7.3 (installed 2018-01-25)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-25)
AdobePDFViewer: 18.011.20038 (installed 2018-02-25)
Flash Player: 21.0.0.213 (installed 2016-04-08)
SharePointBrowserPlugin: 14.7.0 (installed 2016-11-17)
nplastpass: 3.1.21 (installed 2014-10-09)
Silverlight: 5.1.30514.0 (installed 2014-10-11)
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-22)
User Internet Plug-ins:
ZoomUsPlugIn: 4.1.20199.0205 (installed 2018-02-07)
Safari Extensions:
| URL Advisor.safariextz - Kaspersky Lab - http://kaspersky.com (installed 2018-01-21) |
| LastPass.safariextz - LastPass - https://lastpass.com (installed 2015-09-09) |
| Onscreen Keyboard.safariextz - Kaspersky Lab - http://kaspersky.com (installed 2018-01-21) |
3rd Party Preference Panes:
Flash Player (installed 2016-04-05)
Java (installed 2017-10-22)
Trusteer Endpoint Protection (installed 2016-10-11)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB - Disk used: 734.83 GB
Destinations:
D**a [Network] (Last used)
Total size: 3.00 TB
Total number of backups: 23
Oldest backup: 2017-02-03 11:29:59
Last backup: 2017-02-04 12:07:15
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| Dropbox (3) | Dropbox, Inc. | 11 |
| kernel_task | Apple | 9 |
| WindowServer | Apple | 6 |
| kav | Kaspersky Lab UK Limited | 5 |
| mdworker (4) | Apple | 1 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| Google Chrome Helper (9) | Google, Inc. | 781 MB |
| kernel_task | Apple | 704 MB |
| Slack Helper (3) | Mac App Store | 353 MB |
| kav | Kaspersky Lab UK Limited | 217 MB |
| Adobe (5) | 214 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| kav | Kaspersky Lab UK Limited | 402 KB | 260 KB |
| mDNSResponder | Apple | 221 KB | 68 KB |
| uc | 21 KB | 894 B | |
| Dropbox | Dropbox, Inc. | 12 KB | 7 KB |
| netbiosd | Apple | 9 KB | 2 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| WindowServer | Apple | 4 |
| Dropbox (3) | Dropbox, Inc. | 1 |
| Google Chrome Helper (9) | Google, Inc. | 0 |
| mdworker (4) | Apple | 0 |
| Slack Helper (3) | Mac App Store | 0 |
Virtual Memory Information:
| Available RAM | 1.89 GB |
| Free RAM | 15 MB |
| Used RAM | 6.11 GB |
| Cached files | 1.88 GB |
| Swap Used | 256 KB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Evernote | 7.0.1 | 2018-02-27 |
Clean up:
/Library/LaunchAgents/com.trusteer.rapport.rapportd.plist
/Library/Rapport/bin/rapportd.app/Contents/MacOS/rapportd
Executable not found
Diagnostics Information (past 7 days):
2018-03-01 14:56:56 kav Crash
2018-03-01 13:46:47 com.apple.WebKit.WebContent CPU
2018-02-28 23:46:24 QuickBooks.app Crash
2018-02-28 18:16:52 Slack.app Crash
2018-02-28 16:21:20 QuickBooks CPU
2018-02-27 03:48:21 AAM Updates Notifier.app Crash
End of report
Any help would be gratefully received.
Petra
iMac, iOS 10.3.3
