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Question: Some contacts lost

I upgraded on my Series 7 iphone to the 11.2.6 software.


After doing that I lost a TON of contacts. Some of them I can find again when I try to type a text message to Patti for example, but when I go into contacts to look for Patti, she isn't there.


Help!

iPhone 7 Plus, iOS 11.2.6

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Mar 2, 2018 10:18 AM in response to nanciwilms In response to nanciwilms

Hello nanciwilms,

Thank you for using Apple Support Communities. It's my understanding that some of your contacts are missing after recently updating your iPhone 7. I know contacts can be extremely important. I'm happy to help.

If you were syncing your contacts with iCloud, it's possible you can restore the contacts using the steps and information below:

Restore your contacts

You can restore your contacts and contact groups from an earlier version that was automatically archived in iCloud.

  1. Go to Settings on iCloud.com, then click Restore Contacts (in the Advanced section).

    Available versions are listed by the date and time they were archived.

  2. To the right of the version you want to restore, click Restore.

    There may be more versions than can be shown at once. Scroll to see more.

    Note: Wait until iCloud finishes restoring your contacts before you change them. While it’s restoring them, any changes you make aren’t saved.

The restored contacts and contact groups appear on all your devices set up for iCloud Contacts.

If you change your mind, you can restore the contacts you were using. Just follow the steps above to restore the most recent version available.


iCloud: Restore your contacts, calendars and reminders, or bookmarks

Have a great day!

Mar 2, 2018 10:18 AM

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Mar 14, 2018 3:41 AM in response to becky_s22 In response to becky_s22

Hi


I had updated to IOS 11.2.6 soon after it was released. But the contacts were present for a long time until today morning when many of them vanished.


i tried restoring as you mentioned above, but i dont still see the restored contacts. in fact, even in the icloud, the contacts are missing.


please help. This is making me crazy.


Best regards

Aswin

Mar 14, 2018 3:41 AM

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User profile for user: nanciwilms

Question: Some contacts lost