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Question: Keyboard Wear=Poor Quality

How best to let Apple know I'm disappointed and offended at the poor keyboard quality of the MacBook Pro 2016? Only one year old (13 months...out of "warranty") and 5 letters are worn, so the backlight shines through. They said it's wear and tear and asked if my fingertips were rough; I say it's junk quality and we pay for and expect better! I'm not a full-time tech person, just an at-home mom with normal usage. C'mon Apple...keep the quality in ALL aspects of your computers!

MacBook Pro TouchBar and Touch ID, macOS Sierra (10.12.4)

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Mar 9, 2018 12:45 PM in response to Lisa95626 In response to Lisa95626

Hello Lisa95626,

Just curious, but which keys?


My theory is that these heat from the CPU eventually melts the keys and/or keyboard. It can discolour the keys and damage the keyboard itself. If the keys in question just happen to be sitting on top of the CPU in your machine, that is probably the case.


For future consideration, remember that there is always a surtax to be paid on the Apple tax. Never buy a Mac, especially a new model, without AppleCare. If you are paying that much, at least get 3 years out of it.


And other thing, if this is just a cosmetic issue, don't worry about it. Apple would replace the entire keyboard. The new keyboard may be a refurbished keyboard and might have physical damage instead of cosmetic blemishes.

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Question marked as Helpful

Mar 9, 2018 12:45 PM in response to Lisa95626 In response to Lisa95626

Hello Lisa95626,

Just curious, but which keys?


My theory is that these heat from the CPU eventually melts the keys and/or keyboard. It can discolour the keys and damage the keyboard itself. If the keys in question just happen to be sitting on top of the CPU in your machine, that is probably the case.


For future consideration, remember that there is always a surtax to be paid on the Apple tax. Never buy a Mac, especially a new model, without AppleCare. If you are paying that much, at least get 3 years out of it.


And other thing, if this is just a cosmetic issue, don't worry about it. Apple would replace the entire keyboard. The new keyboard may be a refurbished keyboard and might have physical damage instead of cosmetic blemishes.

Mar 9, 2018 12:45 PM

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Mar 9, 2018 12:38 PM in response to etresoft In response to etresoft

The keys were A, E, D, and two others. I believe they are letters I use most often, but it seems they still shouldn't wear off in less than a year. Because it is the keyboard with the backlight, it meant I just had a white blob instead of a letter. Thank you, though, as I didn't get Apple Care and that is good to know!

Mar 9, 2018 12:38 PM

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Question: Keyboard Wear=Poor Quality