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Question: update IOS and dead screen

Already updated my iphone 7 plus and itunes recognied it but screen is dead, itunes tried to fix it but cant turn off find my phone cause screen still dead. HELP ME PLEASE

iPhone 7 Plus, iOS 11.2.6

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Question marked as Apple recommended
Answer:
Answer:

If it's not a hardware failure to your screen, you can try to force restart your iP7+:

Press and hold both the Side (power) and Volume Down buttons for at least 10 seconds, until you see the Apple logo.

When it appears, release both buttons and wait for your device to restart, then test it.


If nothing changes, make an appointment at you most convenient Apple Store or AASP, and have your device inspected

Apple - Find Locations - Location Selector

Regards

Giulio

Posted on

Question marked as Apple recommended

Mar 8, 2018 8:43 PM in response to jeangutier In response to jeangutier

If it's not a hardware failure to your screen, you can try to force restart your iP7+:

Press and hold both the Side (power) and Volume Down buttons for at least 10 seconds, until you see the Apple logo.

When it appears, release both buttons and wait for your device to restart, then test it.


If nothing changes, make an appointment at you most convenient Apple Store or AASP, and have your device inspected

Apple - Find Locations - Location Selector

Regards

Giulio

Mar 8, 2018 8:43 PM

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Question: update IOS and dead screen