How to fix touchscreen
My friends phone the touchscreen on the phone won’t work
User profile for user:
chris_g1
User level:
Community Specialist
Hello, sadiefromwpg.
Welcome to Apple Support Communities.
It's my understanding that your friend's touchscreen isn't working. I do have some suggestions that may help. First, follow the steps in this article: Get help with the display on your iPhone, iPad, or iPod touch
If that still doesn't help, make sure to have a current backup if possible: How to back up your iPhone, iPad, and iPod touch
Then follow this article to restore your friend's iPhone back to factory settings: Restore your iPhone, iPad, or iPod to factory settings Don't restore from a backup yet, set up as a new iPhone and see if you're still having issues with the touchscreen. This step will help determine if it's a hardware issue or software issue.
Let us know if this helps.
Thank you for using Apple Support Communities.
Cheers!
Welcome to Apple Support Communities.
It's my understanding that your friend's touchscreen isn't working. I do have some suggestions that may help. First, follow the steps in this article: Get help with the display on your iPhone, iPad, or iPod touch
If that still doesn't help, make sure to have a current backup if possible: How to back up your iPhone, iPad, and iPod touch
Then follow this article to restore your friend's iPhone back to factory settings: Restore your iPhone, iPad, or iPod to factory settings Don't restore from a backup yet, set up as a new iPhone and see if you're still having issues with the touchscreen. This step will help determine if it's a hardware issue or software issue.
Let us know if this helps.
Thank you for using Apple Support Communities.
Cheers!