User profile for user: CarlAVII CarlAVII User level: Community Specialist Mar 2, 2018 12:29 PM in response to melissaccjcjfk Hi melissaccjcjfk! I understand that you were supposed to receive a return box for your device, and I'm happy to help. You will need to contact Apple Support directly to look into this for you: Contact Apple Support Cheers! Show more Less Reply Link