Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: I really need help!!!

I have an Iphone 6s and i was acting strange so I thought maybe factory resetting it will help. Well I did and now i cant shut it off all I see if the white apple screen. Can't do anything with it....help!

iPhone 6s

Posted on

Reply

Mar 2, 2018 3:48 PM in response to Madsen520 In response to Madsen520

Hi Madsen520,

Welcome to Apple Support Communities. I understand that your iPhone 6s is unresponsive and showing a white screen with the Apple logo. I know it's important to be able to use your iPhone; I'm happy to help. You'll want to follow the steps below to address the behavior you're experiencing.

If your device turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your device to a computer and open iTunes. If you don't have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.
  2. While your device is connected, force it to restart.
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. Don't release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
    User uploaded file
  4. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
    User uploaded file

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen



Best Regards.

Mar 2, 2018 3:48 PM

Reply Helpful
User profile for user: Madsen520

Question: I really need help!!!