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Question: iPad Pro Mail App Cutting Off Both Sides of Message Body When Replying

Just wondering if anyone has any suggestions. Ipad Pro on latest version of iOS11. When using the Pro in landscape (with a keyboard), when I reply to a message and the reply window pops up, both the left and right side of the body of the message are cut off by two - four characters on both sides. The fields at the top show correctly (Subject, From, etc.).

For example, if I type "Hello" only "llo" will show on the screen. This ONLY happens in landscape and doesn't seem to impact new messages, only replies.

Does anyone have any suggestions of what this may be caused by?

Thank you!

iPad Pro Wi-Fi, iOS 11.2.6

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Mar 2, 2018 6:12 PM in response to Macros_1 In response to Macros_1

Hello Macros_1,

Thank you for using Apple Support Communities. It's my understanding that when using Mail in landscape mode on your iPad, part of the content is missing. I can definitely see how this could be a bit confusing. I'm happy to help.

First, I recommend forcing the Mail app to close and test the issue again.
How to force an app to close on your iPhone, iPad, or iPod touch

If the issue persists, try restarting your iPad. Restarting can resolve many unexpected behaviors.
Restart your iPhone, iPad, or iPod touch

If the behavior continues, tell us if this occurs with multiple email accounts. Please include any additional troubleshooting steps you may have tried.

Have a fantastic day!

Mar 2, 2018 6:12 PM

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Mar 3, 2018 9:41 AM in response to Allen A In response to Allen A


Thanks for your response. Just to clarify, the content that is missing is on both sides of the body. It's like Landscape doesn't resize the body of some messages. This issue has persisted multiple restarts of the iPad and versions of iOS. It happens on multiple accounts, but not on all messages. Some times everything shows fine, others both sides are cut off.

Rotating the iPad to portrait seems to fix it, but going back to landscape makes things just as bad again (and portrait mode doesn't work with my keyboard case). Is it possible that some email formatting may cause this?

Thanks again for your help!

Mar 3, 2018 9:41 AM

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Question: iPad Pro Mail App Cutting Off Both Sides of Message Body When Replying