Has anyone ever purchased a new IPhone 7 with missing parts?

Question

Has anyone ever purchased a new IPhone 7 with missing parts?

I purchased a new IPhone 7 from a Verizon store in Fort Wayne, Indiana on January 25th. A month later I started having trouble with the battery. The phone would not charge. The battery went from 100% to 1% suddenly and it turned off and on randomly. I went to an official Apple store in Madrid, Spain where I live and the tech there opened my phone and said it was missing parts that cover the battery and display, so it wasn’t covered by the warranty. They wouldn’t fix it for free. I called the store where I bought the phone, and they said there was nothing they could do about it. Suggestions?

Posted on Mar 1, 2018 10:56 PM

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Answer 1

Mar 6, 2018 7:18 AM in response to LarryDavidKnowsBest

Perhaps you should read Apple's own language on iPhone Warranty, where it specifically says warranty "may" be limited to country of purchase: Legal - Hardware Warranties - Apple

Of course this is all academic if your Apple authorized dealer or reseller honors the warranty, but if they don't, Apple's very own language could explain why they don't.

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Answer 2

Mar 2, 2018 7:34 PM in response to LarryDavidKnowsBest

This is why you should only purchase a phone in the country you live. iPhone warranty has never been international. If you know someone in the US and you have your purchase receipt, ship the phone to your friend and ask them to take it to an Apple Store for assistance.

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