Filevault - expertise needed
We have a user that recently changed AD password on the mac and it worked fine. 4 days after user restart the MAC, and filevault is asking for password, and will not accept anything. Not new or old password
We have tried to recover password by using the "forgot password" option in recovery. The user enter the apple id and login and then can type a new password - but then the error comes
Reset password failed
Authentication server refused operation because the current credentials are not authorized for the requested operation
The user only have used this apple Id on the computer, so it must be the valid one.
What can be done to get this reset ?