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Question: iPhone X Wireless Issues

Hello all,


I have an annoying issue that I can't pinpoint the cause of!

So I have an iPhone X and the latest Sky Broadband router. Because I have a poor mobile reception in the house, I started to notice that webpages wouldn't load even though I was on the wifi. So when I checked the settings it showed that the wifi was connected, but it was getting an IPIPA address of 169.x.x.x - essentially dropping the original IP address that the phone obtained. I've separated the SSIDs out now so that I'm only connected to the 5Ghz band but it hasn't made any difference. My question is, is this likely to be an iOS software issue, a wifi chip hardware issue or a fault with the router? Has anyone else experienced the same?

I've attached screenshots below, picture 1 - IP address and connected, picture 2 dropping, picture 3 IP address of 169.x.x.x


User uploaded fileUser uploaded fileUser uploaded file

iPhone X, iOS 11.2.6

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Answer:
Answer:

It's difficult to diagnose your situation remotely.

What happens when you connect your iPX to a different wifi network? If it works fine, then it could be a matter of router settings.

See if this support guide can help you:

Recommended settings for Wi-Fi routers and access points - Apple Support

or talk to Sky Broadband router's support team.

Regards

Giulio

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Question marked as Apple recommended

Mar 2, 2018 5:34 AM in response to cleverleys In response to cleverleys

It's difficult to diagnose your situation remotely.

What happens when you connect your iPX to a different wifi network? If it works fine, then it could be a matter of router settings.

See if this support guide can help you:

Recommended settings for Wi-Fi routers and access points - Apple Support

or talk to Sky Broadband router's support team.

Regards

Giulio

Mar 2, 2018 5:34 AM

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Question: iPhone X Wireless Issues