my iphone 6 turns its self off and when it turns back on when i type in my passcode it somtimes freezes and goes into a bootloop? please help🤒🤒😞😞
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User profile for user:
chris_g1
User level:
Community Specialist
Hello Blakericho28,
Thank you for using Apple Support Communities!
I understand from your post that your iPhone 6 is turning off by itself and when it powers back on after entering your passcode it goes into a boot loop. In a situation like this I recommend backing up your iPhone and then reinstall the software using the steps from the articles listed below:
Thank you for using Apple Support Communities!
I understand from your post that your iPhone 6 is turning off by itself and when it powers back on after entering your passcode it goes into a boot loop. In a situation like this I recommend backing up your iPhone and then reinstall the software using the steps from the articles listed below:
How to back up your iPhone, iPad, and iPod touch - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best Regards.Put your device in recovery mode and set it up again
- Make sure that you're using the latest version of iTunes.
- If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
- While your device is connected, force restart it with these steps:
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
- When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.
- After the Update or Restore completes, set up your device.