Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is Apple charging me for stuff I don’t subscribe to??? This happen to anyone else!?

If it don’t get fix I’ll go back to android over $50 if charges and nobody else is on my account!

Posted on Mar 2, 2018 5:40 AM

Reply
4 replies

Mar 2, 2018 5:48 AM in response to DrewLex

You do not say where you see this purchase. If it is an e-mail are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?


Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075


Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/


Forward attempts to: reportphishing@apple.com


If you think the charge is real:


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize..."


Deleting an app does not cancel the subscription if it has one. You must cancel the subscription:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html


Remember, when you joined this forum it said this is a user based support community. Replies come from other users like yourself and if you wish to use Android it makes no difference to us. What does make a difference is including a threat (even if it isn't to us) automatically makes us see you as a hostile person, and you aren't that are you? 🙂

Mar 2, 2018 5:48 AM in response to DrewLex

Ok, if you received this 'charge' notification in an email, it's probably a phishing attempt: Phishing & Other Suspicious Emails

You can look at your account to see if you were actually charged for a purchase: See your purchase history in the App Store or iTunes Store - Apple Support

If you bought something that you (in reality) did NOT purchase, follow the steps in these two articles:

If you think your Apple ID has been compromised - Apple Support

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

Why is Apple charging me for stuff I don’t subscribe to??? This happen to anyone else!?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.