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itunes match not recognizing computer

I purchased a subscription to itunes match in order to convert AAC protected songs to mp3. I still get the message that the song can't be converted because it is AAC protected. When I go to the store in itunes and click on itunes match, I am prompted to "add this computer". I have clicked "add this computer" every time I go to itunes match. Is there something I am not doing?? Why am I still unable to convert these files that I purchased in itunes years ago?

Thanks!

Windows 10

Posted on Mar 2, 2018 6:29 AM

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4 replies

Mar 2, 2018 10:12 AM in response to FannyFlanders

Hi,

Firstly make sure that iCloud music library is checked in preferences. Then check the iCloud status of the music in your library on your computer. About iCloud Music Library icons and status - Apple Support


You will be able to checked what tracks have been purchased, matched or uploaded. If the tracks are purchased or matched, you will be able to see if bit rate is less than 256 Kbps. If so, you will need to select the tracks and select remove download. You will now see the download arrow. You can now download the upgraded tracks. Be aware that some previously purchased tracks will be shown as matched instead of purchased. You can still upgrade.


Also you may find that some previously purchased tracks are uploaded. If so, you can burn them to disc then reimport without DRM .


Jim

itunes match not recognizing computer

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