Email Scam

Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759

Forward attempts as an attachment to: reportphishing@apple.com

https://blog.malwarebytes.com/cybercrime/2018/02/panic-attack-apple-scams-apply- pressure/

- Apple e-mails address you by your real name, not something like "Dear Customer" or "Dear Client".

- Apple e-mails originate from @apple.com or @itunes.com but I think it is possible to spoof a sender address

- Mouse over links to see if they direct to real Apple web sites.

- Phishing emails often threaten you to scare you into doing something without thinking.