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Question: iphone 6s home button doesn't wake up the device always

First of all please don't suggest me to go with a Genius i'm NOT in the States.


Happens randomly, it started happening since ios 10 but more frequently recently with ios11.


I use to unlock my device pressing the home button once and that's all but sometimes nothing happens, I'have noticed a delay sometimes it wakes up after 2 seconds.


I know i'm not alone with this issue. is it a hardware or a sofware one?,


I think it is a software one my ipad air 2 used to do the same but since ios 11 it doesn't happen anymore.


Any suggestions to fix this?


Thanks!

iPhone 6s, iOS 11.2.6

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Mar 3, 2018 3:03 PM in response to psikofunkster In response to psikofunkster

Hello psikofunkster,

Thank you for using Apple Support Communities. It's my understanding that the Home button intermittently has a delay when trying to wake your iPhone 6s. I know it can be tough trying to determine if an issue is due to software or hardware. I'm happy to help.

First, I recommend removing any protective films and cases that might block the button. Also, check for debris or dirt around the button and clean with a soft cloth. If the issue persists, restart your iPhone. Restarting can resolve many unexpected behaviors.
Restart your iPhone, iPad, or iPod touch

If the behavior continues, try reinstalling the iPhone iOS. This step can resolve possible software issues. When reinstalling iOS, iTunes will completely remove your current software and install a fresh version. While iTunes will try to do this without removing data, it's a good idea to make sure you have a recent backup before trying this step.
How to back up your iPhone, iPad, and iPod touch

Use the steps in the link below to reinstall iOS with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch

Please let us know the results.

Have a great day!

Mar 3, 2018 3:03 PM

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Question: iphone 6s home button doesn't wake up the device always