I have a late 2015 iMac. Replaced the HD with an SSD more than a year ago. It's been running smoothly ever since. Recently it has been freezing suddenly. I mean, COMPLETE freeze. Beach ball won't even spin. Everything is totally unresponsive. HELP!
System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection.
You should enable this to help protect your computer.
Adware:
Launchd: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
Reason: Adware name match
Executable: ~/Library/Application Support/Spigot/ApplicationManager --protect
Launchd: /Library/LaunchDaemons/com.MyUpdater.agent.plist
Reason: Adware name match
Executable: /Applications/MyUpdater/MyUpdater -guid 26041180174123429 -source nwt-1647
Try uninstalling MyUpdater using the Developer's uninstall instructions.
Most posters recommend not using cleaning programs. They can destroy normal computer operations.
Check for associated parts and pieces using these programs.
EasyFind – Spotlight Replacement
I would uninstall Spigot. It tends to interfere with the computer's operation while providing minimal to no benefit.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Please post if this worked or not.
Isolating an issue by using another user account
If it works normally in a new account, try running posting another Etrecheck report. Run the report in your normal account.
EtreCheck version: 4.1 (4A162)
Report generated: 2018-03-02 19:48:06
Download EtreCheck from https://etrecheck.com
Runtime: 2:51
Performance: Excellent
Problem: Beachballing
Description:
Computer freezes out of the blue. Beachball won’t even spin at all.
Major Issues:
Anything that appears on this list needs immediate attention.
Adware - Adware detected.
System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
-
Heavy RAM usage - This machine is using a large amount of RAM.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (21.5-inch, Late 2015)
iMac Model: iMac16,2
1 2.8 GHz Intel Core i5 (i5-5575R) CPU: 4-core
8 RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 ok
BANK 1/DIMM0
4 GB DDR3 1867 ok
Video Information:
Intel Iris Pro Graphics 6200 - VRAM: 1536 MB
SMB2230N 1920 x 1080 @ 60 Hz
iMac 1920 x 1080
Drives:
disk0 - Samsung SSD 850 EVO 500GB 500.11 GB (Solid State - TRIM: No)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI [EFI] 210 MB
disk0s2 - M***********D (Journaled HFS+) 499.11 GB
disk0s3 - Recovery HD [Recovery] 650 MB
disk1 - Western Digital My Book 1230 3.00 TB
External USB 5 Gbit/s
disk1s1 - EFI [EFI] 315 MB
disk1s2 - C********4 (Journaled HFS+) 3.00 TB
disk2 - composite_device 1.00 TB
External USB 5 Gbit/s
disk2s1 - EFI [EFI] 210 MB
disk2s2 - L*********p (Journaled HFS+) 999.86 GB
Mounted Volumes:
disk0s2 - M***********D 499.11 GB (87.52 GB free)
Journaled HFS+
Mount point: /
disk1s2 - C********4 3.00 TB (234.27 GB free)
Journaled HFS+
Mount point: /Volumes/C********4
disk2s2 - L*********p 999.86 GB (191.48 GB free)
Journaled HFS+
Mount point: /Volumes/L*********p
Network:
Interface en0: Ethernet
One IPv4 address
Interface en1: Wi-Fi
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Sierra 10.16 (16A323)
Time since boot: Less than an hour
System Load: 2.53 (1 min ago) 2.61 (5 min ago) 2.31 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | disabled |
Adware:
Launchd: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
Reason: Adware name match
Executable: ~/Library/Application Support/Spigot/ApplicationManager --protect
Launchd: /Library/LaunchDaemons/com.MyUpdater.agent.plist
Reason: Adware name match
Executable: /Applications/MyUpdater/MyUpdater -guid 26041180174123429 -source nwt-1647
Unsigned Files:
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avid.project.sync.service.plist
Executable: /Library/Application Support/Avid/Cloud Client Services/ProjectSyncService
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avid.asset.delivery.service.plist
Executable: /Library/Application Support/Avid/Cloud Client Services/AssetDeliveryService
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avid.asset.cache.service.plist
Executable: /Library/Application Support/Avid/Cloud Client Services/AssetCacheService
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.nero.HSMMonitor.plist
Executable: /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor -runMode autoLaunched
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avid.transport.client.plist
Executable: /Library/Application Support/Avid/Cloud Client Services/TransportClient
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
| Name | Version |
| DiGiGrid IOC Control 10 | 10.0.1 |
| Microsoft Document Connection | 14.4.2 |
| SoundGrid Driver Uninstaller | 9.7.99.211 |
| iSkysoft iTube Studio | 5.7.3 |
| GTRSolo 3 | 9.91.51 |
| DiGiGrid Q Control 10 | 10.0.1 |
| DVD Player | 5.8 |
| MultiRack SoundGrid | 9.80.13 |
| Microsoft Alerts Daemon | 14.4.2 |
| SoundGrid X-WSG Control 10 | 10.0.1 |
| Electric88 App | 9.91.51 |
| InkServer | 10.9 |
| Focusrite License Helper | 1.0 |
| iSkysoft iMedia Converter Deluxe | 5.7.3 |
| Microsoft Error Reporting | 2.2.9 |
| Waves Complete V9r30 | 4.0 |
| Open XML for Excel | 14.4.2 |
| Microsoft Word | 14.4.2 |
| Microsoft Chart Converter | 14.4.2 |
| DiGiGrid IOX Control 10 | 10.0.1 |
| Custom Shop | 1.8.0 |
| ServiceCenter | 2.6.0.137 |
| Microsoft Database Utility | 14.4.2 |
| Microsoft Ship Asserts | 1.1.4 |
| Waves AU Reg Utility2 9 | 9.91.56 |
| DiGiGrid D Control 10 | 10.0.1 |
| Microsoft Graph | 14.4.2 |
| AvidApplicationManager | 2.4.4.6575 |
| Authorization Manager | 1.0 |
| SoundGrid Studio | 9.7.99 |
| Microsoft Outlook | 14.4.2 |
| Microsoft Query | 12.0.0 |
| DiGiGrid DLI DLS Control 10 | 10.0.1 |
| SoundGrid Driver Control Panel | |
| Electric Grand 80 App | 9.91.51 |
| SecurityFixer | 10.8 |
| Oddity | 1.0 |
| Equation Editor | 14.2.0 |
| quicklookd32 | 5.0 |
| Microsoft Upload Center | 14.4.2 |
| EFI Mounter v3 2 | |
| iGetter | 2.9.4 |
| MRRCEditor | 9.80.13 |
| DiGiGrid M Control 10 | 10.0.1 |
| Electric200 App | 9.91.51 |
| Microsoft Office Reminders | 14.4.2 |
| AuthAssistant | 1.0 |
| Waves AU Reg Utility 9 | 9.91.55 |
| Roland Control 10 | 10.0.1 |
| GForce_impOSCar2_profiler | 1.0 |
| Microsoft Excel | 14.4.2 |
| MemServerUI | 1.1 |
| DMI Control 10 | 10.0.1 |
| Microsoft AutoUpdate | 2.3.6 |
| Synsopos | 1.11.10.5 |
| WSG Y-16 v2 Control 10 | 10.0.1 |
| CODEX App | 9.91.51 |
| Microsoft Office Setup Assistant | 14.4.2 |
| eLicenser Control Center | 2.2.5.0 |
| DiGiGrid IOS Control 10 | 10.0.1 |
| impOSCar2 | 1.0 |
| BatChmod | 1.6.3 |
| Microsoft Lync | 14.0.2 |
| Microsoft Database Daemon | 14.4.2 |
| Snapper | 2.1.8 |
| M-DL-WAVES3 Control 10 | 10.0.1 |
| Solver | 1.0 |
| Microsoft Clip Gallery | 14.4.2 |
| MultiRack | 9.80.13 |
| Tactus Stage FOH Control 10 | 10.0.1 |
| My Day | 14.4.2 |
| Heartech Control 10 | 10.0.1 |
| SyncServicesAgent | 14.4.2 |
| EFI Mounter v3 | |
| Scarlett MixControl | 1.8 |
| Wish | 8.4.19 |
| DiGiGrid MGB MGO Control 10 | 10.0.1 |
| M-Waves v2 Control 10 | 10.0.1 |
| Waves Legacy Control 10 | 10.0.1 |
| Office365Service | 14.4.2 |
| Uninstall iGetter | 2.9.4 |
| GTR 3 | 9.91.51 |
| Microsoft PowerPoint | 14.4.2 |
| Microsoft Language Register | 14.4.2 |
| Element App | 9.91.51 |
| Minimonsta | 1.0 |
Kernel Extensions:
/Applications/iSkysoft iTube Studio.app
[Not Loaded] SystemAudioRecorder.kext (1.1.0 - SDK 10.6)
/Library/Extensions
[Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)
[Not Loaded] NIUSBGuitarRigMobile.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)
[Not Loaded] NIUSBAudioDriver.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)
[Not Loaded] MTrackQuad.kext (3.3.3 - SDK 10.8)
[Loaded] SoundGrid.kext (Waves Inc, 9.7.99)
/System/Library/Extensions
[Not Loaded] FocusriteUSB2Audio.kext (1.9 - SDK 10.6)
[Loaded] UAD2System.kext (Universal Audio, 9.2.0 - SDK 10.8)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 170 Apple tasks |
| [Running] | 93 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 40 Apple tasks |
| [Loaded] | 166 Apple tasks |
| [Running] | 97 Apple tasks |
| [Other] | 2 Apple tasks |
Launch Agents:
| [Running] | com.waves.daemon.SoundGrid.DawNodeService.plist (Waves Inc - installed 2017-05-09) |
| [Loaded] | com.Arturia.ArturiaSoftwareCenterAgent.plist (? b130b000 - installed 2017-05-15) |
| [Loaded] | org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) |
| [Running] | com.avid.ApplicationManagerHelper.plist (Avid Technology Inc - installed 2015-09-22) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? 303130f9 - installed 2016-09-22) |
| [Loaded] | com.avid.ApplicationManager.plist (Avid Technology Inc - installed 2015-09-22) |
Launch Daemons:
| [Loaded] | com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2017-06-20) |
| [Loaded] | com.bombich.ccchelper.plist (? bc948f55 - installed 2017-04-03) |
| [Other] | com.MyUpdater.agent.plist (? 6d286269 - installed 2016-11-23) |
| [Running] | com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2017-06-09) |
| [Loaded] | com.avid.bsd.shoe.plist (Avid Technology Inc - installed 2017-06-19) |
| [Not Loaded] | com.waves.daemon.SoundGrid.DisableNetworkRxPolling.plist (Apple, Inc. - installed 2017-05-09) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-05-09) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2016-09-22) |
| [Loaded] | org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) |
| [Running] | com.avid.project.sync.service.plist (? d7ded1db - installed 2015-11-20) |
| [Running] | com.avid.asset.delivery.service.plist (? aa7db814 - installed 2015-11-20) |
| [Loaded] | com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-03-29) |
| [Running] | com.avid.asset.cache.service.plist (? 4416c767 - installed 2015-11-20) |
| [Running] | com.avid.transport.client.plist (? a38973c0 - installed 2015-11-20) |
| [Loaded] | com.rogueamoeba.instanton-agent.plist (? c3a85319 - installed 2016-01-13) |
User Launch Agents:
| [Running] | com.spotify.webhelper.plist (Spotify - installed 2018-02-09) |
| [Running] | com.spigot.ApplicationManager.plist (? 0 - installed 2016-12-28) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
| [Loaded] | com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-03-02) |
| [Loaded] | com.skype.skype.shareagent.plist (? 0 - installed ) |
| [Loaded] | com.bittorrent.uTorrent.plist (? 0 - installed ) |
| [Loaded] | com.nero.HSMMonitor.plist (? 0 - installed 2017-10-19) |
| [Other] | com.rogueamoeba.loopbackd.plist (? 0 - installed ) |
User Login Items:
iTunesHelper Application (Apple, Inc. - installed 2017-03-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
Google Chrome Application (Google, Inc.
(/Applications/Google Chrome.app)
iSkysoft Helper Compact Application
(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)
NIHardwareAgent Application
(/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
SoundGrid Studio Application
(/Applications/Waves/SoundGrid Studio/SoundGrid Studio.app)
UAD Meter Launcher Application
(/Library/Application Support/Universal Audio/UAD Meter Launcher.app)
Wondershare Helper Compact Application
(~/Library/Application Support/Helper/Wondershare Helper Compact.app)
Backup and Sync from Google Application (Google, Inc.
(/Applications/Backup and Sync.app)
Internet Plug-ins:
SharePointBrowserPlugin: 14.4.2 (installed 2017-01-10)
QuickTime Plugin: 7.7.3 (installed 2016-09-13)
Unity Web Player: UnityPlayer version 5.3.5f1 (installed 2016-05-08)
JavaAppletPlugin: Java 8 Update 111 build 14 (installed 2017-01-17)
MeetingJoinPlugin: Unknown (installed 2017-01-10)
User Internet Plug-ins:
Folx3Plugin: 4.0 (installed 2016-03-03)
Audio Plug-ins:
MTrackQuad: Unknown (installed 2015-11-06)
3rd Party Preference Panes:
Java (installed 2017-01-17)
Native Instruments USB Audio (installed 2016-03-07)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: No
Volumes being backed up:
M***********D: Disk size: 499.11 GB - Disk used: 411.59 GB
Destinations:
U******d [Local] (Last used)
Total size: 999.86 GB
Total number of backups: 21
Oldest backup: 2017-08-14 02:05:51
Last backup: 2018-02-27 14:49:33
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| Google Chrome Helper (21) | Google, Inc. | 45 |
| Backup and Sync | Google, Inc. | 31 |
| WindowServer | Apple | 15 |
| Logic Pro X | 13 | |
| kernel_task | Apple | 12 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| Google Chrome Helper (22) | Google, Inc. | 2.48 GB |
| kernel_task | Apple | 867 MB |
| Backup and Sync | Google, Inc. | 405 MB |
| mdworker (9) | Apple | 273 MB |
| Google Chrome | Google, Inc. | 226 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| Spotify | Spotify | 2 MB | 433 KB |
| Dropbox | Dropbox, Inc. | 93 KB | 270 KB |
| mDNSResponder | Apple | 26 KB | 21 KB |
| apsd | Apple | 10 KB | 6 KB |
| netbiosd | Apple | 5 KB | 3 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| Backup and Sync | Google, Inc. | 23 |
| Google Chrome Helper (22) | Google, Inc. | 14 |
| Logic Pro X | 9 | |
| WindowServer | Apple | 7 |
| coreaudiod | Apple | 6 |
Virtual Memory Information:
| Available RAM | 1.76 GB |
| Free RAM | 22 MB |
| Used RAM | 6.24 GB |
| Cached files | 1.74 GB |
| Swap Used | 39 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Clock mini | 1.1.2 | 2018-02-28 |
| Demon Hunter 4: Riddles of Light | 1.0.1 | 2018-02-28 |
Clean up:
/Library/LaunchDaemons/com.MyUpdater.agent.plist
/Applications/MyUpdater/MyUpdater
Executable not found
~/Library/LaunchAgents/com.bittorrent.uTorrent.plist
/Applications/uTorrent.app
Executable not found
~/Library/LaunchAgents/com.skype.skype.shareagent.plist
/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareage nt.bundle/Contents/MacOS/com.skype.skype.shareagent
Executable not found
~/Library/LaunchAgents/com.rogueamoeba.loopbackd.plist
~/Downloads/Loopback.app/Contents/Library/LoginItems/loopbackd.app/Contents/MacO S/loopbackd
Executable not found
Diagnostics Information (past 7 days):
2018-03-02 19:02:40 Last Shutdown Cause: 3 - Hard shutdown
2018-02-26 22:43:57 Backup and Sync.app Crash
objc_msgSend selector name: updatePath:withStatus: |
End of report
Thank you very much! I will follow your recommendations
You are welcome. It may require more, but those are some things to try. Post back with the results.
Hey there! Here again. Unfortunately my Mac has been freezing a couple more times :-/ At this point I don't know what else to try. Any recommendations?
Late 2015 iMac running Sierra freezes out of the blue
