Macbook pro restarts randomly
Hi I’m using a MacBook Pro 15” late 2011. It restarts randomly for the past few months, I tried replaced the battery but it happens much less, only randomly and when I fresh-open Firefox or iMovie (but not always). Here’s the results from EtreCheck, thank you for any suggestion! (I was using iMovie without rendering while running EtreCheck)
EtreCheck version: 4.1 (4A162)
Report generated: 2018-03-03 10:12:56
Download EtreCheck from https://etrecheck.com
Runtime: 14:18
Performance: Poor
Problem: Computer is restarting
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Proxies - Network proxies detected. This could be evidence of malware.
Adware - Adware detected.
Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.
Heavy CPU usage - Some processes are using an unusually high amount of CPU.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Corrupt hosts file - Hosts file is corrupt.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (15-inch, Late 2011)
MacBook Pro Model: MacBookPro8,2
1 2,2 GHz Intel Core i7 (i7-2675QM) CPU: 4-core
8 RAM At maximum
BANK 0/DIMM0
4 GB DDR3 1333 ok
BANK 1/DIMM0
4 GB DDR3 1333 ok
Battery: Health = Normal - Cycle count = 58
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6750M - VRAM: 512 MB
Color LCD 1440 x 900
Drives:
disk0 - ST9500325ASG 500.11 GB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 429.25 GB
disk0s3 - Recovery HD [Recovery] 650 MB
disk0s4 - B******P (NTFS) 70.00 GB
disk1 - Ultra USB 3.0 61.51 GB
External USB
disk2 - My Passport 25E1 2.00 TB
External USB
Mounted Volumes:
disk0s2 - Macintosh HD 429.25 GB (59.46 GB free)
Journaled HFS+
Mount point: /
disk0s4 - B******P 70.00 GB (21.59 GB free)
NTFS
Mount point: /Volumes/B******P
disk1s1 - H*******c 61.50 GB (30.37 GB free)
ExFAT
Mount point: /Volumes/H*******c
disk2s2 - P*******s 2.00 TB (54.37 GB free)
ExFAT
Mount point: /Volumes/P*******s
Network:
Interface USBModemModem_: USBModemModem
Interface USBModemDIAGPort_: USBModemDIAGPort
Interface Bluetooth-Modem: Bluetooth DUN
Interface en0: Ethernet
Proxy Auto Config
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
Proxy Auto Config
Interface en3: Bluetooth PAN
Proxy Auto Config
Interface USBModemATPort_: USBModemATPort
Interface en9: BlackBerry
Proxy Auto Config
Interface en10: BlackBerry 2
Proxy Auto Config
Interface en11: iPhone 5
Proxy Auto Config
Interface en4: iPhone
Proxy Auto Config
Interface en5: iPad
Proxy Auto Config
Interface en6: iPhone 2
Proxy Auto Config
Interface en7: iPhone 3
Proxy Auto Config
Interface en8: iPhone 4
Proxy Auto Config
Interface bridge0: Thunderbolt Bridge
Proxy Auto Config
System Software:
macOS High Sierra 10.13.2 (17C88)
Time since boot: Less than an hour
System Load: 3.27 (1 min ago) 3.32 (5 min ago) 2.57 (15 min ago)
Configuration Files:
File /etc/sysctl.conf exists but not expected
/etc/hosts - Count: 15 - Corrupt!
Security:
System | Status |
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Adware:
Launchd: /Library/LaunchDaemons/com.apple.nysgar.plist
Reason: Adware pattern match
Executable: /Library/nysgar
Launchd: /Library/LaunchDaemons/com.apple.rek.plist
Reason: Adware pattern match
Executable: /Library/rek
Unsigned Files:
Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist
Executable: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5Service Manager -launchedbylogin
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.aregenerative.ne.plist
Executable: /Library/aregenerative.ne/aregenerative.ne.app/Contents/MacOS/aregenerative.ne
Details: Domain name invalid - possibly adware
Launchd: /Library/LaunchAgents/com.m-audio.mobilepremkii.helper.plist
Executable: /Library/PreferencePanes/M-Audio MobilePre.prefPane/Contents/Resources/MobilePreDaemon start
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/cn.com.air.PPPMonitor.plist
Executable: /Library/Application Support/PPPMonitord/PPPMonitord
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist
Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc5 6a8fd83a6f7ae.plist
Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.nalpeiron.netpro.plist
Executable: /private/etc/nalpeiron/Nalpeirond6b
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist
Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.eltima.ElmediaPlayer.daemon.plist
Executable: /Library/Application Support/ElmediaPlayer/empdaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist
Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.cooliris.SetLaunchArch.plist
Executable: /Library/InputManagers/Cooliris/Cooliris.bundle/Contents/Resources/SetLaunchArc h
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist
Executable: /Library/Application Support/BlackBerry/BBDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.topgallant.plist
Executable: ~/Library/UpdateMac/topgallant/topgallant
Launchd: /Library/LaunchDaemons/com.tendyron.launchd.monitor_ICBC.plist
Executable: /usr/local/lib/OnKeyMonitor_ICBC
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/PACESupport.plist
Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
Name | Version |
DrCOMClient_Lite | 1.0 |
Kernel Extensions:
/Library/Application Support/Roxio
[Not Loaded] TDIXController.kext (2.0)
/System/Library/Extensions
[Not Loaded] USBModemCDCACMData.kext (USBModem_MacV1.1.5)
[Not Loaded] USBModemMassStorageFilter.kext (USBModem_MacV1.1.5)
[Loaded] DigiDal.kext (8.0.3)
[Not Loaded] DigiIO.kext (8.0.3x225)
[Not Loaded] ElmediaPlayer.kext (1.0)
[Not Loaded] M-AudioFastTrack.kext (M-Audio Fast Track USB 1.8)
[Not Loaded] M-AudioMobilePre.kext (1.0.1)
[Not Loaded] PACESupportFamily.kext (5.7.2)
[Loaded] RIMBBUSB.kext (0.0.74)
[Not Loaded] RIMBBVSP.kext (0.0.74)
[Not Loaded] OnKeyHIDOverrideDriver.kext (Tendyron Corporation, 1.0.0 - SDK 10.9)
[Not Loaded] WD1394_64_109HPDriver.kext (Western Digital Corporation Branded Products Group, 1.0.1 - SDK 10.9)
[Not Loaded] WDUSB_64_109HPDriver.kext (Western Digital Corporation Branded Products Group, 1.0.1 - SDK 10.9)
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[Not Loaded] PACESupportLeopard.kext (5.7.2)
[Not Loaded] PACESupportPanther.kext (5.7.2)
[Loaded] PACESupportSnowLeopard.kext (5.7.2)
[Not Loaded] PACESupportTiger.kext (5.7.2)
Startup Items:
DigidesignLoader Path: /Library/StartupItems/DigidesignLoader
M-AudioFastTrack Path: /Library/StartupItems/M-AudioFastTrack
PACESupport Path: /Library/StartupItems/PACESupport
System Launch Agents:
[Not Loaded] | 8 Apple tasks |
[Loaded] | 165 Apple tasks |
[Running] | 117 Apple tasks |
System Launch Daemons:
[Not Loaded] | 36 Apple tasks |
[Loaded] | 179 Apple tasks |
[Running] | 118 Apple tasks |
Launch Agents:
[Running] | com.m-audio.mobilepremkii.helper.plist (? 535e4d16 - installed 2010-03-28) |
[Other] | com.avid.ApplicationManager.plist (? 15a48a0 - installed 2016-01-08) |
[Not Loaded] | com.cooliris.SetLaunchArch.plist (? 1b2f7fcd - installed 2010-08-27) |
[Loaded] | com.paragon.updater.plist (Paragon Software GmbH - installed 2013-12-11) |
[Loaded] | com.oracle.java.Java-Updater.plist (? ed0b15bf - installed 2017-12-20) |
[Other] | com.adobe.AdobeCreativeCloud.plist (? faec172d - installed 2017-04-29) |
[Not Loaded] | com.befrocked_osmotaxis.plist (? 0 - installed 2017-04-29) |
[Not Loaded] | all-wcprops (? e914e781 - installed 2013-09-23) |
[Not Loaded] | com.avid.ApplicationManagerHelper.plist (? dd991bdd - installed 2016-01-08) |
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-02-14) |
[Loaded] | com.aregenerative.ne.plist (? b5ec058d - installed 2017-10-24) |
[Other] | com.google.keystone.agent.plist (? c634c19d - installed 2016-08-21) |
[Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-04-29) |
[Not Loaded] | entries (? 3d43c5d7 - installed 2013-09-27) |
[Loaded] | org.macosforge.xquartz.startx.plist (? 2748570a - installed 2012-09-28) |
[Not Loaded] | com.qvod.agent.plist.svn-base (? f5d257a4 - installed 2013-09-23) |
[Other] | com.adobe.CS5ServiceManager.plist (? 40cdc1ff - installed 2013-04-16) |
[Running] | com.rim.BBAlbumArtCacher.plist (? e61f56c4 - installed 2012-12-30) |
[Running] | com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2013-07-08) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-03) |
Launch Daemons:
[Not Loaded] | com.loloufunktgn.plist (? 0 - installed 2017-04-26) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02) |
[Not Loaded] | com.JqbXaJgT.plist (? 0 - installed 2017-04-26) |
[Loaded] | com.apple.aelwriter.plist (Apple, Inc. - installed 2011-12-11) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
[Loaded] | org.macosforge.xquartz.privileged_startx.plist (? 77ab826e - installed 2012-09-28) |
[Loaded] | com.westerndigital.ErasePrivilegedHelper.plist (? 23c28bc7 - installed 2014-08-16) |
[Running] | com.apple.nysgar.plist (? e47a253f - installed 2017-04-26) |
[Running] | cn.com.air.PPPMonitor.plist (? 1f21e133 - installed 2010-08-10) |
[Loaded] | com.macpaw.CleanMyMac2.Agent.plist (? 8be0689f - installed 2013-09-14) |
[Other] | com.google.keystone.daemon.plist (? 6ee2490f - installed 2017-07-27) |
[Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-02-03) |
[Not Loaded] | com.duhezepktmkb.plist (? 0 - installed 2017-04-27) |
[Loaded] | com.adobe.SwitchBoard.plist (? 856489a3 - installed 2011-12-11) |
[Running] | com.rim.BBDaemon.plist (? 9f895e8a - installed 2012-12-30) |
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-02-14) |
[Running] | com.nalpeiron.netpro.plist (? caaeb67 - installed 2016-05-23) |
[Running] | com.apple.rek.plist (? e23ca5fc - installed 2017-04-27) |
[Loaded] | com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2016-11-24) |
[Running] | com.tendyron.launchd.monitor_ICBC.plist (? 35572cf2 - installed 2015-11-18) |
[Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20) |
[Loaded] | PACESupport.plist (? ab6b5614 - installed 2009-07-25) |
[Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) |
[Running] | com.eltima.ElmediaPlayer.daemon.plist (? a966cd53 - installed 2012-03-01) |
User Launch Agents:
[Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed ) |
[Other] | com.facebook.videochat.pauline.plist (Apple, Inc. - installed 2017-12-29) |
[Loaded] | com.macpaw.CleanMyMac2Helper.scheduledScan.plist (? 0 - installed ) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-03) |
[Other] | com.hitachigst.backup.agent.plist (? 0 - installed ) |
[Other] | com.macpaw.CleanMyMac2Helper.trashWatcher.plist (? 0 - installed ) |
[Running] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) |
[Running] | com.spotify.webhelper.plist (? 0 - installed 2014-06-26) |
[Loaded] | com.topgallant.plist (? 0 - installed 2018-02-02) |
[Loaded] | com.skype.skype.shareagent.plist (? 0 - installed ) |
[Loaded] | com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (? 0 - installed 2017-11-01) |
User Login Items:
Android File Transfer Agent Application (Google, Inc.
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Internet Plug-ins:
icbc_safari_TDR: 1.0 (installed 2017-04-13)
NPClientBinding: 1.0.0.5 (installed 2017-04-15)
QvodPlayerPlugin: 1.1 (installed 2013-09-28)
CoolirisWebKitPlugin: Unknown (installed 2010-08-27)
NPCleanHistory: 1.0 (installed 2017-04-15)
AdobePDFViewerNPAPI: 11.0.23 (installed 2017-11-19)
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)
NPSafeInput: 1.0 (installed 2017-04-15)
NPSafeSubmit: 1.0 (installed 2017-04-15)
QuickTime Plugin: 7.7.3 (installed 2017-12-02)
Flash Player: 28.0.0.161 (installed 2018-02-06)
SharePointBrowserPlugin: 14.0.1 (installed 2011-12-11)
AdobePDFViewer: 11.0.23 (installed 2017-11-19)
_Flash Player: 11.6.602.180 (installed 2013-04-13)
QvodBrowserPlugin: 1.0 (installed 2013-09-28)
Scorch: 6.2.0 (installed 2014-03-16)
JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-02-20)
User Internet Plug-ins:
UPEditorSafari: 1.0.0.2 (installed 2014-02-27)
FolxNetscapePlugIn: Unknown
aThunderPlugIn: Unknown (installed 2014-06-22)
WangwangPlugin: 1.3 (installed 2013-01-23)
aliedit: 1.0 (installed 2012-06-27)
Safari Extensions:
QvodExtension.safariextz - Qvod - (installed 2013-09-23) |
3rd Party Preference Panes:
Flash Player (installed 2018-02-02)
Java (installed 2018-02-20)
Launchpad-Control (installed 2012-02-19)
M-AudioFastTrack (installed 2009-09-11)
M-Audio MobilePre (installed 2010-03-28)
Paragon NTFS for Mac ® OS X (installed 2014-05-02)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
Process (count) | Source | % of CPU |
plugin-container (3) | Mozilla Corporation | 123 |
firefox | 67 | |
osascript (5) | 47 | |
iMovie | 46 | |
VTDecoderXPCService (3) | Apple | 28 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
plugin-container (5) | Mozilla Corporation | 1.33 GB |
kernel_task | Apple | 811 MB |
com.apple.WebKit.WebContent (5) | Apple | 624 MB |
firefox | 481 MB | |
iMovie | 404 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
firefox | 108 MB | 1 MB | |
CalendarAgent | Apple | 12 KB | 12 KB |
mDNSResponder | Apple | 15 KB | 9 KB |
com.apple.WebKit.Networking | Apple | 14 KB | 9 KB |
ShadowsocksX | Zhu Botao | 0 B | 5 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
plugin-container (5) | Mozilla Corporation | 15 |
firefox | 9 | |
WindowServer | Apple | 9 |
VTDecoderXPCService (3) | Apple | 6 |
System Events | Apple | 3 |
Virtual Memory Information:
Available RAM | 1.70 GB |
Free RAM | 20 MB |
Used RAM | 6.30 GB |
Cached files | 1.68 GB |
Swap Used | 0 B |
Clean up:
~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist
~/Library/Application Support/CleanMyMac 2/CleanMyMac 2 Helper.app
Executable not found
~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.trashWatcher.plist
~/Library/Application Support/CleanMyMac 2/CleanMyMac 2 Helper.app
Executable not found
/Library/LaunchAgents/com.avid.ApplicationManager.plist
/Applications/Avid/Application Manager/AvidApplicationManager.app/Contents/MacOS/AvidApplicationManager
Executable not found
/Library/LaunchAgents/com.avid.ApplicationManagerHelper.plist
/Applications/Avid/Application Manager/AvidAppManHelper.app/Contents/MacOS/AvidAppManHelper
Executable not found
/Library/LaunchDaemons/com.google.keystone.daemon.plist
/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/ GoogleSoftwareUpdateDaemon
Executable not found
/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
Executable not found
~/Library/LaunchAgents/com.skype.skype.shareagent.plist
/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareage nt.bundle/Contents/MacOS/com.skype.skype.shareagent
Executable not found
/Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist
/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud
Executable not found
~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility
Executable not found
/Library/LaunchAgents/.svn/text-base/com.qvod.agent.plist.svn-base
/Applications/快播.app/Contents/Resources/QvodLocalServer
Executable not found
~/Library/LaunchAgents/com.hitachigst.backup.agent.plist
/Applications/Hitachi LifeStudio.app/Contents/Resources/Hitachi Backup.app/Contents/Resources/LSBackground
Executable not found
/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility
Executable not found
/Library/LaunchAgents/com.google.keystone.agent.plist
/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resour ces/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent
Executable not found
Diagnostics Information (past 7 days):
2018-03-03 09:52:45 com.apple.WebKit.Plugin.32 Crash
CFRelease called with NULL |
2018-03-03 09:38:52 Kernel Kernel Panic
3rd Party Kernel Extensions: com.digidesign.iokit.DigiDal 8.0.3f1com.rim.driver.BlackBerryUSBDriverInt 0.0.74com.paceap.kext.pacesupport.snowleopard 5.7.2 |
2018-02-28 11:07:26 trustd Crash
objc_msgSend selector name: length |
2018-02-27 11:48:56 logd Crash
2018-02-25 14:38:27 Finder.app Crash
BUG IN CLIENT OF LIBDISPATCH: Release of a locked queue |
End of report
MacBook Pro, macOS High Sierra (10.13.3), 13" mid 2012
