User profile for user: Neil22R Neil22R User level: Community Specialist Mar 4, 2018 11:28 AM in response to maricel75 Hello maricel75. Welcome to Apple Support Communities. If I'm understanding correctly, you are having some trouble powering off your iPhone 7. You should definitely be able to power off your device, and I will be glad to assist. Try the steps in this article to see if it helps: Restart your iPhone, iPad, or iPod touch *With iOS 11 or later, you can turn off your device by going to Settings > General> Shut Down. Cheers. Show more Less Reply Link