User profile for user: rose_10 rose_10 User level: Community Specialist Mar 4, 2018 2:00 PM in response to faith kennicutt Hi faith kennicutt, I understand that you're not able to use Touch ID on your iPhone. I'm happy to provide some help. Check out the troubleshooting provided for your issue in the article below: Get help with Touch ID on your iPhone or iPad - Apple Support Thanks for using the Apple Support Communities. Cheers! Show more Less Reply Link