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My IPhone 8plus on activation lock “support.apple.com/kb/TS4515

Help Iphobe 8plus on activation lock that is showing Apple ID that is not mine and not the original I’d used to set up device

Posted on Mar 3, 2018 7:02 AM

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Posted on Mar 3, 2018 7:06 AM

Did you purchase this iPhone used? If so, it would seem it was not wiped correctly. You would need the original owner to remove the device from their account to allow you to use it.


If you are the original owner and you do not recognize the Apple ID, or are having difficulties activating the device, then make a Genius Bar appointment at the nearest Apple Store and bring the device, your original receipt, and your ID and ask for help.

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My IPhone 8plus on activation lock “support.apple.com/kb/TS4515

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