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Question: activation lock

I forgot my apple id and password.can i find them by imei code or serial number?thank u

iPhone 8

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Mar 3, 2018 10:17 AM in response to mildred171 In response to mildred171

You need to use the links below.


Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.


Apple ID - Find



Enter your Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage




Apple ID – Forgot Password

Mar 3, 2018 10:17 AM

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Mar 3, 2018 10:18 AM in response to mildred171 In response to mildred171

It can't be found by IMEI number nor serial number. Have you tried : If you forgot your Apple ID - Apple Support ? If you can find or remember your id, to reset its password : http://iforgot.apple.com


Or, and if you were the original purchaser of the phone (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Mar 3, 2018 10:18 AM

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Question: activation lock