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apple told me to update my billing info and then told me it was incorrect and i needed to enter a valid method

Cannot download apps and cant remove card

Posted on Mar 3, 2018 12:07 PM

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Posted on Mar 3, 2018 3:32 PM

What is the message that you are getting with the card ?


And how/when are you trying to remove it ? You won't be able to remove it when trying to download something (you can only replace it with a valid card), you need to just log into the account : Change or remove your Apple ID payment information in the iTunes Store - Apple Support

If that is how you are currently trying to do it : Why can’t I select None when I edit my Apple ID payment information? - Apple Support

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Question marked as Best reply

Mar 3, 2018 3:32 PM in response to braden45

What is the message that you are getting with the card ?


And how/when are you trying to remove it ? You won't be able to remove it when trying to download something (you can only replace it with a valid card), you need to just log into the account : Change or remove your Apple ID payment information in the iTunes Store - Apple Support

If that is how you are currently trying to do it : Why can’t I select None when I edit my Apple ID payment information? - Apple Support

Mar 3, 2018 3:47 PM in response to braden45

- Are you using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling, letter case and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


If you still have a problem contact Apple:

iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

Mar 3, 2018 3:46 PM in response to King_Penguin

Im getting the message “Your payment method was declined. Please enter valid payment method information”


I then try to change my card type to none and it says “ your current card type is not supported by this store. Please correct your payment card information”


I had it suggested that i try remove my card and re-add it but i cant seem to

apple told me to update my billing info and then told me it was incorrect and i needed to enter a valid method

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