Apple Support music-on-hold is distorted.

Question

Level 1

8 points

Apple Support music-on-hold is distorted.

I don't call Apple Support very often but EVERY time I do and get music on hold it is distorted. I used to have Verizon (about 1 yr ago) and now have ATT with the same effect. I call other support services and get music on hold which is just find. Apple should listen to their own music on hold and confirm their customer experience. I have also test EarPods, airpods, speaker phone, and regular iPhone listening. I have adjusted the volume at mid to max volume, it has not change on the distortion.

null-OTHER, Other OS, Apple phone support

Posted on Mar 3, 2018 1:31 PM

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Answer 1

Mar 3, 2018 4:18 PM in response to Chuck.Palmer

Hi Chuck. I have mentioned the distortion on Apple's music on hold system to Apple a bazillion times for all the good it does. I imagine it would be expensive, time consuming and disruptive to replace it company wide. But, it is annoying. 😎

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Answer 2

Mar 3, 2018 4:36 PM in response to liv0123

I'm surprised there hasn't been lawsuits filed against Apple claiming the distortion is another example of Apple's "planned obsolescence" policies.

(Force people to buy new iDevices so they don't have to call.)

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Answer 3

Mar 3, 2018 4:16 PM in response to liv0123

liv0123 wrote:

I wish it were distorted 😂

Some of the music is awful

That makes no sense. Distorted awful music is worse than non-distorted awful music. LOL

And it is distorted. It has been for as many years as I can remember. 😝

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Answer 4

babowa

Level 9

78,103 points

Mar 3, 2018 3:57 PM in response to Chuck.Palmer

Unfortunately, you are not addressing Apple here - we are all other users just like you. So we cannot do a thing about this; you may want to try feedback:

http://apple.com/feedback

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