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Question: "Device could not be verified" Why?

Trying to download the new free operating system, High Sierra. I know I have my ID & password correct because I just reset the password, but when I try to sign in to execute the download, I get the message: "Your device or computer could not be verified. Contact support for assistance."

Is this something I can get help with here?

MacBook Pro, OS X Mountain Lion (10.8.5)

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User profile for user: person75

Question: "Device could not be verified" Why?