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Question: iPad Air will not connect to xfinity hotspot - cannot enter router info

Since iOS 11 update cannot get into any xfinity hotspot. The router info cannot be manually entered so can’t find router. The hotspot is there but can’t connect to internet.

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Mar 7, 2018 3:20 PM in response to Sjjb-scuba In response to Sjjb-scuba

Hello Sjjb-scuba,

Thank you for using Apple Support Communities. It's my understanding that you've been unable to connect your iPad with Xfinity hotspots after recently updating. I know internet connection can be crucial when using an iPad. I'm happy to help. The steps in the following link could help resolve this issue:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Let us know the results. Please include any other troubleshooting steps you may have tried.

Have a great day!

Mar 7, 2018 3:20 PM

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Question: iPad Air will not connect to xfinity hotspot - cannot enter router info