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Question: iphone is coming up with plug into itunes screen after i tried to do update and now cannot restore or uodate through itunes without an error message coming up at the end ? please help

Iphone 5

Already plugged into iTunes to update/restore but error message comes up after trying to complete this action. iPhone hasn't been updated since 2016. Was working fine until we tried to do a software iOS update on it.

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Mar 5, 2018 11:58 AM in response to WTB1977 In response to WTB1977

Hello, WTB1977.

Welcome to Apple Support Communities.

It's my understanding that you're unable to update your iPhone because of an error. I do have a suggestion that may help but what error are you getting with iTunes? This could help narrow down the issue you're having. If this is an iTunes error, this article could help: Find an iTunes error code

I would also suggest trying to use the steps in this article: If you can‘t update or restore your iPhone, iPad, or iPod touch

Put your device in recovery mode and set it up again

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  3. While your device is connected, force restart it with these steps, but don't release the buttons when you see the Apple logo, wait until the connect to iTunes screen appears:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the connect to iTunes screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see connect to iTunes screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the connect to iTunes screen.
      User uploaded file
  4. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits the connect to iTunes screen, let the download finish, then repeat step 3.
    User uploaded file
  5. After the Update or Restore completes, set up your device.
Step #4 is important to make sure that you click on "Update" to try and reinstall the iOS without losing data.

Let me know if this helps.

Thank you for using Apple Support Communities.

Cheers!

Mar 5, 2018 11:58 AM

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Question: iphone is coming up with plug into itunes screen after i tried to do update and now cannot restore or uodate through itunes without an error message coming up at the end ? please help